Hi Vince, Has she contacted her ISP, most have a phone number for help, to get them to help her with the settings? Does the error only occur on that account? Mike *********** REPLY SEPARATOR *********** On 17/02/2003 at 9:13 PM Vince Fleming wrote: hi Group Again I write on behalf of a friend, She is operating windows Xp but when she trys to connect to the internet she gets this message "problem with connection. below that it said. account mail.dragnet.com.au. Server- as above. Protol POP3 . Port 110 Secure ss. Socket error 10053 Error number 0x800cccof" after several attempts she does connect but disconnects at any time after that Can any one help? this is driving her mad and costing heaps with all the reconnection, yes the computer has been back to the seller and they replaced the modem but this problem still exists. we even tried uninstalling and reinstalling yahoo messenger thinking a conflict Many thanks in advance Vince ~*~*~*~*~ Was this forwarded to you? Want to subscribe? Send an email to 1stpickpchelp-request@xxxxxxxxxxxxx?Subject=subscribe. For a complete list of email commands for our list send an email to ecartis@xxxxxxxxxxxxx with a subject of "info 1stpickpchelp" without the quotes. If you wish to unsubscribe from our list send an email to 1stpickpchelp-request@xxxxxxxxxxxxx?Subject=unsubscribe To contact the list moderators send an email to 1stpickpchelp-moderators@xxxxxxxxxxxxx ~*~*~*~*~