[1stPickPCHelp] Re: Hard Drive Warranty
- From: "pcbutts1" <pcbutts1@xxxxxxxxx>
- To: <1stpickpchelp@xxxxxxxxxxxxx>
- Date: Thu, 6 Feb 2003 19:01:59 -0800
As Mike has said that is normal. The manufacture keeps the drive. Most ask
for the drive back first before they send you the replacement.
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----- Original Message -----
From: "Otter Point" <otterpt@xxxxxxxxxx>
To: <1stpickpchelp@xxxxxxxxxxxxx>
Sent: Thursday, February 06, 2003 6:27 PM
Subject: [1stPickPCHelp] Hard Drive Warranty
> I had a 10Gig hard drive, GENERIC IDE DISK TYPE47, still under warranty
that
> suddenly died three weeks ago. I was not having any problems at all, the
PC
> purring like a kitten, and it just went.
>
> To make a long story short, I took it in to the shop where I bought my PC
> and it took them a week to look at my computer and another week to put in
a
> new 30Gig drive. (Anxiety plus!) This cost me $240 including labour and
I
> am to receive a refund for the cost of the drive when the manufacturer
> confirms the warranty.
>
> I am now told that the manufacturer has confirmed the warranty. I
expected
> to receive my old damaged drive back so that I could pay someone to
retrieve
> some of the data from it. (The shop where I took it barely retrieved
> anything and I'm sure they didn't try very hard.)
>
> Now they tell me that I don't get my old damaged drive back. I can't
> believe that the manufacturer would keep damaged drives. Do I not have
the
> right to have my data back? Can anyone tell me what they have
experienced?
>
> I have to deal with the shop in the morning so hope to hear from someone.
> Thanks a lot.
>
> Diane
>
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