Best wishes. Tim Burgess Raised Bar Ltd Phone: +44 (0)1827 719822 Don't forget to vote for improved access to music and music technology at http://www.raisedbar.net/petition.htm From: David Reynolds [mailto:dkreynolds@xxxxxxxxxxxx] Sent: 29 July 2012 12:52 To: 'Tim Burgess' Subject: May be a problem here Tim, I've uninstalled Surfacereader, primarily to clean out the registry, and start again. However, on launching SurfaceReader, I get an error. BCF2000 Out: port 1 could not be opened. The not be opened bit repeats about four times. There appears to be no way to reset the device to factory setting. Best, David.