Sorry if I missed the answer somewhere in an earlier post...but wasn't the original question asking about getting clients too used to using one of these or getting too many items labeled and then being confused?? of what is the best or most used one? Is the Pen Friend widely used? Is the Voxcom? I thought the voxcom was kind of old and not as useful, but maybe I'm wrong...do people use it? Isn't it difficult for V.I. clients to thread the tape into the machine? Just curious if I missed more of the duscussion around this. Thanks!! Ruth Ferguson, TVI, VRT Yukon Territory, Canada