Hi Jackie, Your email is in html format. could this be the problem? Should be in text fornat under tools, options. regards Aedan O'Meara. -----Original Message----- From: vip_students-bounce@xxxxxxxxxxxxx [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Jackie McBrearty Sent: 04 October 2007 18:45 To: vip_students@xxxxxxxxxxxxx Subject: [vip_students] outlook acting up Hey all I've just noticed today that when I open a message in outlook express JAWS doesn't read the email like it did yesterday, I have to tab once when i open the email and JAWS says read only and then he says use your reading keys to read the text. does anyone know what happened to my outlook. oh and I have another identity on outlook and this does not have the same problem. must say this has baffled me ever so slightly. thanks yours Jackie