[vip_students] Eircom Phone BookSite
- From: "Tony Sweeney" <deirton711@xxxxxxxxx>
- To: <vip_students@xxxxxxxxxxxxx>
- Date: Fri, 7 Aug 2009 16:22:10 +0100
Hi Joan Ann,
I have been just now to the Eircom phone pages site and looked up a number
quite successfully I'm glad to say!
It was a little slow at first to achieve a find for me but sure that will
improve with time.
As a matter of interest I clicked on the link in your email and it brought me
there!
I must now go back there and add that site to my 'favourites'.
They do indeed welcome feedback about their site so it's a great opportunity
for anyone who would like to see any improvements to get in touch with them.
There is a draw for those who do and you can win an LCD TV, how's about that
then!
Many thanks
Tony
----- Original Message -----
From: Joan Ann Brosnan
To: vip_students@xxxxxxxxxxxxx
Sent: Friday, August 07, 2009 12:27 AM
Subject: [vip_students] Re: Free Telephone Directory Enquiries
Hi Tony
You could try the Eircom phone book online at
www.eircomphonebook.ie
Joan Ann.
----- Original Message -----
From: Tony Sweeney
To: vip_students@xxxxxxxxxxxxx
Sent: Thursday, August 06, 2009 10:59 PM
Subject: [vip_students] Re: Free Telephone Directory Enquiries
Gerry,
The personal touch is a continuing issue with me with this land of
technology!
Yes the service of 196 is great but the other day I rang and gave my name.
I was asked abruptly for my pin, but not my name first!
They had my name of course, which I firstly gave them bbut they took me
through their rigmarool firstly so I could get the number I required which I
needed fairly quickly!
Am not easily daunted I assure you but it "knocked me for six" as they say!
Am looking now at the internet options for getting telephone numbers I
need.
Anyone now tell me how to get telephone numbers re the net?
Tony
----- Original Message -----
From: Gerry Kerr
To: vip_students@xxxxxxxxxxxxx
Sent: Thursday, August 06, 2009 10:30 PM
Subject: [vip_students] Free Telephone Directory Enquiries
Hi All,
I have used Eircom free directory enquiries for many years. It's a great
service and I do not know of any other company that provides it.
Over the years I have come to know some of the telephonists in Cork,
Tralee and Dublin. For some unknown reason two weeks ago a new system was
introduced which introduces the service: 'welcome to 196 free directory
enquiries'. Then, as previously the individual telephonist introduces
themselves by way of a digital recording with words such as'hello may I help
you?'. Now however they do not say their name.
I know from speaking to a number of them that they think this is crazy
and prefer to keep the personal touch. I rang Eircom Customer Care and my
suggestion/complaint was logged for some meeting to be held next month.
May I invite you if you feel the same to ring or email eircom to ask for
a return to the practice of including the telephonists name when introducing
the service?
Please feel free to share this suggestion/email with others.
Bring back the personal touch.
Thanks,
Gerry
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