[uhswindows7] Re: Remote assistance from Hyena
- From: <Stephen_Craft@xxxxxxx>
- To: <uhswindows7@xxxxxxxxxxxxx>
- Date: Fri, 5 Nov 2010 10:18:38 -0400
under 7.2 of hyena,
Click Tools, Settings, the Tools Tab, the New ...
the rest is the same
Steve Craft
IT Technical Support/Help Desk Manager
UHS Hospitals
On-Line ISR Notes
On-Line ISR Web
From: <James_McManus@xxxxxxx>
To: <uhswindows7@xxxxxxxxxxxxx>
Date: 11/05/2010 08:19 AM
Subject: [uhswindows7] Re: Remote assistance from Hyena
Sent by: uhswindows7-bounce@xxxxxxxxxxxxx
The tool is only specific to windows 7,
The hyena version should not be an issue.
James McManus
Help Desk Specialist I
United Health Services
33-57 Harrison St
Johnson City, NY 13790
(607) 763-6399
From: <Patti_Penrose@xxxxxxx>
To: <uhswindows7@xxxxxxxxxxxxx>
Date: 11/05/2010 08:13 AM
Subject: [uhswindows7] Re: Remote assistance from Hyena
Sent by: uhswindows7-bounce@xxxxxxxxxxxxx
Jim -
Does it matter what version of Hyena you are running? Since I am running
version 8.1 and I know you installed that as well.........
_____________________________________________________
Patricia L. Penrose
Help Desk Supervisor
UHS Hospitals | Information Services Dept.
PHN: 607.763.8143 | FAX: 607.763.5224
EML: patti_penrose@xxxxxxx
A great place to receive care | A great place to work.
From: <James_McManus@xxxxxxx>
To: <uhswindows7@xxxxxxxxxxxxx>
Date: 11/05/2010 08:03 AM
Subject: [uhswindows7] Remote assistance from Hyena
Sent by: uhswindows7-bounce@xxxxxxxxxxxxx
All
To create a remote assistance tool in Hyena on windows 7,
Open Hyena:
Go to : Tools \ Custom Tools \ Tool Settings
Click: New
Under Menu Caption, Type: Remote Assistance
Under Command Line, Type: C:\Windows\System32\msra.exe /offerra
Click OK
Remote assistance has now been added to your right click menus in Hyena
under custom tools
It can also be launched using CTRL - F1 (note the function key corresponds
to the tools position in the list. If you have other custom tools, it will
assign a different key. In either case the correct combination will be
displayed when you view it in the right click menu.)
As with the desktop shortcut, it does not parse the user station. That
must be manually entered. You only need the user station however (USXXXX)
and not the fully qualified domain name.
James McManus
Help Desk Specialist I
United Health Services
33-57 Harrison St
Johnson City, NY 13790
(607) 763-6399
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law as privileged and confidential, and is transmitted for the sole use of the
intended recipient(s). If you are not the intended recipient, you are hereby
notified that any use, dissemination, copying or retention of this e-mail or
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