I'm running into a strange problem more often. When a new user is created in our environment (W2K SP4, XPA FR3) sometimes when they open Word (Office XP SP3) document the company logo won't show up on the top of the document. It appears that any photo does not appear that is embedded in the Word document. My current resolution is to delete the TS roaming profile and when it is recreated it seems to magically start working. Any suggestions what might be causing this? Thank you for any input! Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA Server+ Senior Network Administrator