[THIN] Re: User session hangs
- From: "Mack, Rick" <RMack@xxxxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Mon, 30 Jun 2003 19:32:16 +1000
Hi Michael,
Have a look for instances of csrss.exe and winlogon.exe, or indeed any other
applications that are associated with a session ID when not many users are
logged on. What will happen if the O.S. can't kill a user's processes after
a logoff or session reset is that the processes with become associated with
SYSTEM rather than a user. However the originating session ID will still be
there.
It might give you a clue as to what's failing.
An example that we've seen is where a user tries to print a huge powerpoint
2000 presentation. Powerpoint will go to 100% of a cpu, the session will
lock up and the user finally gives up and disconnects. Powerpoint at that
point won't let itself be killed so it gets associated with System and just
stayus there, wasting CPU cycles.
regards,
Rick
Ulrich Mack
rmack@xxxxxxxxxxxxxx
Volante Systems
18 Heussler Terrace, Milton 4064
Queensland Australia
tel +61 7 32467704
-----Original Message-----
From: Michael Hagberg [mailto:michael.hagberg@xxxxxx]
Sent: Monday, 30 June 2003 7:00 PM
To: 'Thin (E-mail)'
Subject: [THIN] User session hangs
Server: W2K SP3 with MF XP FR2/SP2
Citrix Hotfixes : XE102W022, 029, 066 Server Hotfixes : Q322845, 322913,
323172, 324096, 324380, 326830, 326886, 327269, 328020, 329115, 329834,
328310, 328981, 329170, 331953, 810833, 329553, 811493, 814033, 815021
DataStore : SQL
DataStore OS : WK2
DataStore SP : SP3
When a user logs on to one of the Citrix servers it hangs after awhile. When
the user terminates the session on his local machine and tries to log on
again it stops at the windows logon page.
When looking in the CMC on the server we don't see any users at all but we
see there processes for a short while but they also disapear after about 2
minutes. The only thing that helps is to reboot the server. This problem
firts occured after installing the following Citrix hotfixes which later was
removed, XE102W013, 059 and 057.
Any suggestions?
Thanks a million
Michael
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