Anyone out there written up a process to give to users for troubleshooting problems with lost connections? I get these quite often and have some emails I use but would like to get a better picture of the "process" other people use so I don't miss anything? Thanks Doug Stratton Operations Engineering Workstations Services Branch CITS, Solutions BC, Province of BC 4000 Seymour Place, Victoria B.C. Telephone: (250) 356-6678 Email: Doug.M.Stratton@xxxxxxxxxxxxxxx