Thanks for the tip to the trouble-shooting page. {OT) Too bad it didn't solve one of my user's problems. If windows update detects an available update, the laptop display goes blank. The only found solution is to reinstall the bios. It took a long time to guess that it was the Windows update. Disabled that and things are OK. Very bizarre indeed! tim -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Kenzig http://thethin.net Sent: Monday, September 29, 2003 11:38 AM To: thin@xxxxxxxxxxxxx; windows2000@xxxxxxxxxxxxx Subject: [THIN] Tip of the Week: Windows Update Crashes Have you ever been on a PC that when you are trying to run Windows Update and scan for updates and the site refuses to load the needed updates? I had a machine the other day that had problems when using Windows Update. You could scan for updates it would go to 100 % but then it would say there was a problem and I could not load any of the updates. I followed the link to the Windows Update troubleshooter page and found that the problem was with something called the XML Parser. The link for the Parser on the help page is dead but I found the proper one and it is posted below. I reinstalled the XML Parser and Windows Update worked again! The direct download for the file is at http://download.microsoft.com/download/9/6/5/9657c01e-107f-409c-baac-7d24956 1629c/msxml.msi With information on it being at: http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-b4f2-46da- b4b6-c5d7485f2b42&DisplayLang=en Microsoft has a page to troubleshoot the Windows Update site at: http://v4.windowsupdate.microsoft.com/troubleshoot/ Regards, Jim Kenzig http://thethin.net http://ondemandaccess.com ******************************************************** This Week's Sponsor - RTO Software / TScale What's keeping you from getting more from your terminal servers? Did you know, in most cases, CPU Utilization IS NOT the single biggest constraint to scaling up?! Get this free white paper to understand the real constraints & how to overcome them. SAVE MONEY by scaling-up rather than buying more servers. http://www.rtosoft.com/Enter.asp?ID=147 ********************************************************** Useful Thin Client Computing Links are available at: http://thethin.net/links.cfm New! Online Thin Computing Magazine Site http://www.OnDemandAccess.com For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm ******************************************************** This Week's Sponsor - Emergent Online Essential Thin Client Utilities. Meet Jim Kenzig of thethin.net at the Emergent Online Booth #24 at Citrix iForum on October 13th. http://www.go-eol.com ********************************************************** Useful Thin Client Computing Links are available at: http://thethin.net/links.cfm New! Online Thin Computing Magazine Site http://www.OnDemandAccess.com For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: http://thethin.net/citrixlist.cfm