[THIN] RE: [THIN] Re: Citrix Printer Manager crashing, hanging logins
- From: Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Wed, 9 Aug 2006 09:00:25 -0400
Does this cpatch problem only occur with cpsvc.exe/related patches?
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Rick Mack
Sent: Tuesday, August 08, 2006 9:11 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins
Hi,
Just repeating what I've found about the cpsvc.
If the cpsvc service is hung when you try apply a cpsvc hotfix, the
hotfix process (cpatch) will fail to update cpsvc.exe and/or components.
The hotfix will still be registered as installed and you will only have
an informational message in the event log rather than an error.
I have had a number of customers that had citrix print manager problems
where the hotfixes had not updated cpsvc.exe and therefor hadn't fixed
their printing problems.
Citrix have assured that this will be fixed, but right now the only way
to guarantee that the hotfixes will apply is to reboot before the
hotfix, or if you're really paranoid, run the following script to
install your hotfixes. It basically stops all relevant Citrix services
before trying to patch them.
Note that the hotfix content will vary, this is only an example:
net stop "Citrix WMI Service"
net stop "Citrix SMA Service"
net stop "Citrix XML Service"
net stop "Citrix XTE Server"
net stop "Citrix Print Manager Service"
net stop "MetaFrame COM Server"
net stop imaservice
:: disable server-client redirection
::regedit -s sfta.reg
Msiexec /update PSE400W2K3R01.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3002.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3011.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3013.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3023.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3027.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3031.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3036.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3042.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3044.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2k3047.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3049.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3050.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3054.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3055.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3056.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3059.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3060.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3062.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3064.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3067.msp /passive REBOOT=ReallySuppress
Msiexec /update PSE400R01W2K3069.msp /passive /forcerestart
regards,
Rick
Ulrich Mack
Volante Systems
________________________________
From: thin-bounce@xxxxxxxxxxxxx on behalf of Jeff Pitsch
Sent: Wed 9/08/2006 10:56
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins
My 2 cents for what's it worth, I have several clients running UPD3 that
do not have any problems with it. The only clients that I have that do
have problems are ones that are running old versions of languages like
Foxpro and Powerbuilder. I've had very good success implementing the
UPD. Of course, this was after HRP1.
Of course, if you've had other print drivers on the servers, simply
deleting them from printers and faxes, server propertis does not always
remove the print drivers cleanly and I've had to have clients rebuild
their servers to guarantee that drivers were not interferring and that
has worked quite successfully.
Jeff Pitsch
Microsoft MVP - Terminal Server
Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com <http://jeffpitschconsulting.com/>
On 8/8/06, Jim Kenzig http://ThinHelp.com <jkenzig@xxxxxxxxx> wrote:
The print services have been inherently buggy for quite some
time since Citrix introduced their own little print service (cpsv.exe)
to the mix on top of the Windows Spooler services. Rick Mack found the
Color Laserjet 4650 wreaked havoc on this driver. There are SEVERAL
hotfixes that contain the cpsv.exe service. I suggest you check your
versions of it and make sure you have the most recent. Further set up a
scheduled .cmd batch job that contains the following:
Call it preset.cmd or something like that.
net stop CpSvc
net stop spooler
echo y | del c:\windows\system32\spool\printers\*.*
c:\timeout.exe 5
net start CpSvc
net start spooler
(you can pick up the timeout utility from
http://autothin.com/timeout.zip )
Then add this script to run if the Spooler service fails. It
should solve your problem. I have this going every 2 hours scheduled on
all my servers and never had a printing problem. The occasional blip
where a print job just happens to be running at the same 5 seconds this
is running and gets lost far outweighs no one being able to print.
Jim Kenzig
Chris Grecsek <cgrecsek@> wrote:
No - memory and cpu optimization are both off. We won't
get into the problems we saw with those two lovely tools. :-)
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of M
Sent: Tuesday, August 08, 2006 3:28 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing,
hanging logins
Just as a matter of interest, are you using the Citrix
memory Optimizer at all ?
----- Original Message -----
From: Chris Grecsek
<mailto:cgrecsek@xxxxxxxxxxxxx>
To: thin@xxxxxxxxxxxxx
Sent: Tuesday, August 08, 2006 10:45 PM
Subject: [THIN] Re: Citrix Printer Manager
crashing, hanging logins
We've been cursed by the cpsvc.exe hang again as
well...our theory had been to not patch unless having a specific problem
(because of Citrix's pretty awful history, that others are noting, with
patches breaking things that were previously working fine) but the other
day we had the issue crop up out of the blue and so we decided to
install the 69 patch in the HOPES that this would actually "fix" a
problem for once. Unfortunately this morning we got the same hanging at
login scripts/cpsvc.exe problem on the patched server. So, once again -
the patch didn't fix anything. We rebooted pre-patch and checked event
logs and had no installations problems with the patch.
We're only using UPD and so there's no poorly
written print driver to blame - this is pretty much all on Citrix.
We've already implemented two different
methods/programs for capturing crash dumps (that Citrix recommended) but
they are failing to capture anything. In the past, the other work around
we've had for this was to make the cpsvc.exe restart if it stopped (not
optimal as it still impacted users) and that had been working fine up
until yesterday - today, no such luck...and so the issue has been raised
back up the flagpole and we're following up with Citrix again...
Will keep you posted if we find anything new and
startling - but don't hold your breath! :p
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 7:35 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix Printer
Manager crashing, hanging logins
Considering that a Citrix released update
brought back a previous printing issue, I do find them at fault. They
were able to not have this problem in the past, something they did made
it come back. And I see that historically over the years in the Citrix
support forums. They fix it, release a new update and break it, and
then fix it again. Rinse and repeat.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Jeff Pitsch
Sent: Tuesday, August 08, 2006 10:30 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager
crashing, hanging logins
How exactly do you expect Citrix to fix crappy
print drivers? Or badly written programs that use crappy print drivers?
Seriously, kernel mode drivers cause the exact problems your seeing how
is that Citrix's fault?
Jeff Pitsch
Microsoft MVP - Terminal Server
Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com
<http://jeffpitschconsulting.com/>
On 8/8/06, Evan Mann <
emann@xxxxxxxxxxxxxxxxxxxxx <mailto:emann@xxxxxxxxxxxxxxxxxxxxx> >
wrote:
How exactly do I remove the old UPD's? The most
I can find on Citrix Support site is to go into the
HKLM\Citrix\UniversalPrinterDriver key and into the PCL5c, PS, and PCL4
subkeys and change them to point to "Citrix Universal Printer" instead
of the old UPD aliases.
I've never had a client under 9.00, since I
rolled out a new farm with PS4 and this client, it from what I've read,
9.x clients will always use the new UPD. Not sure if that is accurate.
All my mapped printers show "Citrix Universal Printer" in the printers
folder (or a native driver). So this may not be the issue.
I've allowed kernel model drivers on the servers
to see if this helps. It's not preferred, but I have a lot of older
drivers out there on my network print servers/clients, some of which are
integrated with applications I cannot change.
Additionally, I set the recovery on Citrix Print
Manager to "restart the service", it was previously set to do nothing,
and it looks like the Citrix server itself was just seeing the .EXE
crashed and re-launched it. Maybe a full service restart with calm some
of the calls for now.
Might need to open a case and do logging on the
servers. I wish Citrix would stop breaking printing after they fix it.
Some pre-R01 hotfixes solved this same extract problem, and now in
R01+post hotfixes, it's back.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Chartier, Richard
Sent: Tuesday, August 08, 2006 10:11 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager
crashing, hanging logins
Start with a few servers and remove the UPD ver
II drivers, I don't know your environment so the only things I can
suggest is what we did to correct the problem. We had a case open with
Citrix and have debug traces which prove it was in our case the color
laserjet driver.
At one point in time we had UPDII, and UPDIII
drivers installed and all worked fine until we started upgrading ICA
clients, this is when the cpsvc service on servers would randomly hang.
The cpsvc service hanging is what actually causes the client to hang at
running logon scripts.
To resolve the issue we began by disabling
logons on a few servers at a time (we have about 100 blade servers) and
removing the 3 UPD ver II drivers and leaving the new UPD ver. III
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 9:05 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix Printer
Manager crashing, hanging logins
Can you give me a little more detail on this
process, or a link to info on how to do this?
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Chartier, Richard
Sent: Tuesday, August 08, 2006 9:03 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager
crashing, hanging logins
We had the same issue and a corrupt upd ver2
driver was the issue. We ended up removing all print drivers except the
new upd ver3 and all tested fine.
I hope this helps.
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 8:52 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Citrix Printer Manager crashing,
hanging logins
I know someone posted on this recently, but I
can't remember the context of the posts to find it in the archives.
I updated PS4 to R01 and a bunch of post R01
hotfixes, including 069. Things were great (for the most part). My
dell printers stopped working using the Dell drivers, so I changed them
to UPD and things were good. I had problems with some HP PCL6 drivers,
so I changed those to UPD and things were good.
I'm also seeing a TON of eventlog errors aobut
kernel mode blocking prevent drivers from being used. I do not recall
this prior to R01+hotfixes.
Yesterday, the Citrix Print Manager on all 6 of
my servers started crashing, A LOT. It restarts, but not properly.
Users get stuck at "applying logon scripts". I have to kill it and
restart it manually to resolve the problem.
The event log is useless, and I'm not sure how
to fix it. I have clients on 9.100, 9.150, and 9.200. I'm wondering if
the 9.200 users might be causing it since there have been spotty reports
with it. Since it didn't happen from day 1, the only thing I can assume
is flipping more printers to the UPD is causing it.
Any suggestions on how to diagnose this and get
it solved ASAP? It's generating dozens of a calls a day to the help
desk.
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