Jason, Have them clean out their Internet cache (Tools->Internet options...->Delete files...) and make sure they can cache SSL pages (Tools->Internet options->Advanced tab, make sure the 'Do not save encrypted pages to disk' option is unselected). Tony "Jason Patten" <jasoncitrix@xxxxxxxxx> Sent by: thin-bounce@xxxxxxxxxxxxx 02/28/2007 02:49 PM Please respond to thin@xxxxxxxxxxxxx To thin <thin@xxxxxxxxxxxxx> cc Subject [THIN] Permisions I have a couple of users that are gettign the following error when they attempt to connect to our Apps over CSG THe pop-up window references the launch.ica file and has the following error message. In both cases they were previously able to connect and the error started appearing . "Windows cannot find the specified path, file, or device. You may not have appropriate permissions for this item."