[THIN] Re: Outlook PST Files

  • From: "Michael Pardee" <pardeemp.list@xxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Tue, 2 May 2006 09:17:34 -0400

We have around 4500 users accessing way too many PST files through
Outlook2003 through MetaframeXP sessions on Windows2003.  Backend clusters
are Windows2003 with 32TB of HP EVA SAN storage.  As much as I really
dislike PST files (we are researching archiving solutions now) they work for
all of our folks and probably account for close to 30% of all of our SAN
storage.  Nobody gets rid of anything here.

The only time we have ever had issues accessing PST files is after one of
the upgrades to the Citrix environment.  I can't remember if it was a SP,
hotfix or bios/firmware on the IBM Blades, but a bunch of them (they all
have 4GB of RAM) started "seeing" all 4GB at the OS level instead of the
usual 3.6GB they used to show.  Outlook has an issue opening PST files if
there is 4GB or more available to the OS.  There is a Microsoft KB article
about it and we ended up throttling back the RAM via boot.ini until we got
it as close to 4GB without actually hitting it.  It was not the MAXMEM
parameter but a different one that was recommended.  If you this this may be
your issue let me know and I'll go digging for exactly what we did.

Not sure if this is your issue or not but I figured it couldn't hurt.

On 5/1/06, Turman, David C. <david_turman@xxxxxxxxxxxxxxxx> wrote: 


    No extra devices, (VOIP, FAX, PDA, etc) but those registry keys do
exist.

 ------------------------------
*From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Kinchen, Tyler
*Sent:* Monday, May 01, 2006 2:56 PM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] Re: Outlook PST Files

 David, do you have other MAPI applications accessing Outlook (VOIP, fax
client, PDA software)?  Can you check and see if you have either of the
following registry keys?



HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Microsoft Office Outlook



Or



HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Microsoft Outlook



Regards,



Tyler Kinchen


  ------------------------------

*From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
Behalf Of *Turman, David C.
*Sent:* Monday, May 01, 2006 1:54 PM
*To:* thin@xxxxxxxxxxxxx
*Subject:* [THIN] Outlook PST Files





        Though not specifically a Term Server issue, I thought some
        smart person here could help.

        Our users run either Outlook XP or Outlook 2003 on Windows 2000
and
        Windows XP PCs'. We currently are running Exchange 2000. The users
keep
        PST files out on their network shares, which reside on Windows
2003 Server
        Clusters (HP DL 585) and the disks are on a SCSI Fiber Attached
EMC Clarion 300 CX SAN.
        The users will be in Outlook and when they try to get to a folder
is a PST they get
        "The set of folders could not be opened. The server is not
available. Contact
        your administrator if this condition persists". And if they try to
move something
        to or from the PST they get "Can't move items The file
\\servername\filename.pst could
        not be accessed"
        If they click on one of the folders in the PST files a few times
it may eventually open,
        or if they go to Explorer and click on the file from inside there
it may. It seems that
        if they have the file on a SAN based drive it is much more
susceptible to this.
        I know that MS does not support PST files on network drives, but
this has been working
        fine for years, until we moved from fiber attached "local" disks
and Windows 2000 to
        the Windows 2003 / EMC combo. Any ideas?




--

Michael Pardee
www.blindsquirrel.org

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