[THIN] Re: Citrix Support
- From: Jeff Pitsch <jepitsch@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Wed, 3 Feb 2010 07:58:03 -0500
You can always call Citrix and open a case. I believe you have to pay $400
to do that.
On Wed, Feb 3, 2010 at 5:06 AM, Hamilton, Ronnie <ronnie.hamilton@xxxxxxx>wrote:
> thanks Andrew
>
> looks like we don't have it,
>
> keep building and rebuilding this AAC till I get the combination that works
> to install hot fix 5
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Andrew Wood
> *Sent:* 03 February 2010 09:22
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Re: Citrix Support
>
> What are you paying for?
>
>
>
> Have you simply bought “Subscriptions Advantage” or have you bought
> “Software Maintenance for XenApp”?
>
>
>
> Subscription Advantage allows you to download the latest product version
> upgrades available during your membership term – but no support. However,
> Maintenance gives you access 24x7 support with 5 incidents and 1 contact for
> every 50 Xenapp licenses
>
>
>
>
> http://www.citrix.com/English/SS/supportFourth.asp?slID=25635&tlID=1856648&flID=1859192
>
>
>
>
>
>
>
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Hamilton, Ronnie
> *Sent:* 03 February 2010 08:59
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Citrix Support
>
>
>
> HI,
>
>
>
> Is there a way to log a call with Citrix Support when you pay maintenance
> licence support or do you need an additional support contract.
>
>
>
> The issue relates to the installation of the hot fix 5 for AAC 4.5
>
>
>
> thanks
>
> Ronnie
>
> Visit our website : www.ltai.ie
>
> __________________________________________
>
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> No. 45999. Registered Office: Naas Road, Rathcoole, Co.Dublin.
>
> Lufthansa Technik Airmotive Ireland Leasing Limited. Registered in Ireland.
> Reg. No. 140891. Registered Office: Naas Road, Rathcoole, Co.Dublin.
>
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