[TechAssist] Re: Toshiba 42H83. long back order delays on board for newer TV. What's the deal?
- From: "tvservice" <tvservice@xxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Fri, 4 Feb 2005 14:01:01 -0600
We have found (especially in warranty products) if the customer will call
customer service for the manufacturer and complain and give part number we
get much faster response. Seems like parts magically appear.
Robert
tvservice@xxxxxxxxxxxxx
H & H Electronics Inc
----- Original Message -----
From: "Phil Bader" <tjanphyl@xxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Friday, February 04, 2005 8:46 AM
Subject: [TechAssist] Re: Toshiba 42H83. long back order delays on board for
newer TV. What's the deal?
> Well I understand if a company had to "retool". But I would think with a
> hi-end set less than a year old, there would be figured into the
> equation a reserve of parts. Even some of the actual components I needed
> on the old board needed to be BO'd. After all, if I had a 2004 toyota I
> would think they would still have some dash board assys stashed away. I
> assume Toshiba considered the needs of the ASCs warranty service to
> their customers, and know that as a standard practice swap boards, not
> component level fixes.The boards should be there. They screwed up. Period.
> Phil
>
> damon101@xxxxxxxxxxxxxx wrote:
>
> >>>>What's the deal with a "reputable" company like Toshiba jerking the
> >>>>customer (and us) around like this? Is this what's to come for the
> >>>>
> >>>>
> >future?
> >
> >The manufacturer is probably "rolling" the ETA, because it's waiting to
hit
> >that 'magic number' where they profit from building that board. I don't
> >believe that manufacturers have their engineers design an assembly line
to
> >be converted within a hour. Always designed for quantity.....
> >
> >And what the heck is so tough about loading a new disk, rethreading new
> >surface mounts and various parts, different boards, reloading test
benchs,
> >pulling out test jigs, getting the repair benchs setup with parts???
> >
> >Wellll, now you know.....it can be an all day event....which means a
massive
> >quantity.
> >Just pray for a lot of lightning, that or switch back to fixing it with
> >parts.
> >
> >I think Sony is better at this than Toshiba could ever hope to be......6
> >week backorders are actually only 6 weeks most of the time....
> >
> >Damon Brunger
> >Telrad Electronics
> >Fort Wayne IN
> >----- Original Message -----
> >From: "Phil Bader" <tjanphyl@xxxxxxxxxxxxxxx>
> >To: <techassist@xxxxxxxxxxxxx>
> >Sent: Thursday, February 03, 2005 2:55 PM
> >Subject: [TechAssist] Re: Toshiba 42H83. long back order delays on board
for
> >newer TV. What's the deal?
> >
> >
> >
> >
> >>Then they're hosing me. Their BO-ETA to the distributors probably's set
> >>up where if it approaches the posted ETA time, bump it up...A high end
> >>product from a high end company and just over a year old...Man...I would
> >>expect it from Apex or Sanyo.
> >>Thanks for checking.
> >>Phil
> >>
> >>
> >>tvservice wrote:
> >>
> >>
> >>
> >>>Phil,
> >>>the Toshiba part number for the power/deflection board is 23787457.
> >>>
> >>>
> >Number
> >
> >
> >>>on board PD0640A.
> >>>Toshiba website shows none in stock and no eta,
> >>>it is an active part.
> >>>Robert
> >>>tvservice@xxxxxxxxxxxxx
> >>>H & H Electronics Inc
> >>>----- Original Message -----
> >>>From: "Phil Bader" <tjanphyl@xxxxxxxxxxxxxxx>
> >>>To: <techassist@xxxxxxxxxxxxx>
> >>>Sent: Thursday, February 03, 2005 9:27 AM
> >>>Subject: [TechAssist] Toshiba 42H83. long back order delays on board
for
> >>>newer TV. What's the deal?
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>>This Toshiba Widescreen 42H83 (TAC0359) came in in October of 2004
dead.
> >>>>The power/deflection board (RRTAC0266-PS) had bulged main lytic, and
> >>>>other indications of a power company AC overvoltage. later it was
> >>>>decided the customer's husband ran it on a power generator during the
> >>>>hurricanes.
> >>>>Per Tritronics, I sent it to them, who forwarded it to their
rebuilder.
> >>>>The board was sent back as "unrepairable". (Visable damage was one
> >>>>heatsinked IC was blown apart, the main filter cap and a smaller one
> >>>>bulged.).
> >>>>I know these parts were damaged:
> >>>>F860 (5A pico)
> >>>>C810 (1000mfd@200v)
> >>>>Q801 (STR-Z4317
> >>>>D873,875,876,879 shorted.
> >>>>So I went about ordering one new thru Tritronics, as they are a
Toshiba
> >>>>distributor.
> >>>>Toshiba has had it on BO since December.Every time the date
approaches
> >>>>the ETA date, they bump it up further. Now looks like ETA is March
2005.
> >>>>Customer knows it's not us, but is discusted. This is an almost new
set!
> >>>>Made in Jan. 2004.
> >>>>What's the deal with a "reputable" company like Toshiba jerking the
> >>>>customer (and us) around like this? Is this what's to come for the
> >>>>
> >>>>
> >future?
> >
> >
> >>>>Phil Bader
> >>>>
> >>>>--
> >>>>
> >>>>Philip Bader
> >>>>Jan Phyl TV Inc. (estab. 1976)
> >>>>3420 Recker Hwy. Winter Haven, Fl. 33880
> >>>>Fax (863) 299-8821
> >>>>email: tjanphyl@xxxxxxxxxxxxxxx
> >>>>
> >>>>
> >>>>
> >>>>--
> >>>>No virus found in this outgoing message.
> >>>>Checked by AVG Anti-Virus.
> >>>>Version: 7.0.300 / Virus Database: 265.8.4 - Release Date: 2/1/2005
> >>>>
> >>>>
> >>>>
> >>>>
>
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> >>--
> >>
> >>Philip Bader
> >>Jan Phyl TV Inc. (estab. 1976)
> >>3420 Recker Hwy. Winter Haven, Fl. 33880
> >>Fax (863) 299-8821
> >>email: tjanphyl@xxxxxxxxxxxxxxx
> >>
> >>
> >>
> >>--
> >>No virus found in this outgoing message.
> >>Checked by AVG Anti-Virus.
> >>Version: 7.0.300 / Virus Database: 265.8.4 - Release Date: 2/1/2005
> >>
> >>
>
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> >
> >
> >
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> --
>
> Philip Bader
> Jan Phyl TV Inc. (estab. 1976)
> 3420 Recker Hwy. Winter Haven, Fl. 33880
> Fax (863) 299-8821
> email: tjanphyl@xxxxxxxxxxxxxxx
>
>
>
> --
> No virus found in this outgoing message.
> Checked by AVG Anti-Virus.
> Version: 7.0.300 / Virus Database: 265.8.4 - Release Date: 2/1/2005
>
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