[TechAssist] Re: Sony KV36FS100 initial setup screen auto program
- From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 2 Dec 2004 20:34:56 -0500
SYMPTOMS
The set up or customer menu keeps popping up.
RESOLUTION
This can be caused by the following:
1. The menu switches on the HU or HS board could be defective.
2. Diode D006 on the A Board off of IC001/pin 42 (Key Line) can also cause
miss-operation of the Volume, channel, menu, or TV/Video function.
3. If customer cleans the CRT screen the glass cleaner can also drip on to
the HU board causing intermittent or loss of functions. In this case
replacing the HU or HS Board and advice the customer not to allow the
cleaner to drip down the CRT screen.
4. In some cases the key buttons on the HU or HS Board might not be centered
and causing the buttons to touch the Bezel which can cause intermittent
miss-operation. Remove and switch and remount slightly tilted away from the
Bezel so the button no longer touches the Bezel.
HU board A-1400-451-A used in models:
KV-27FV300, KV-32FV300, and KV-36FV300.
HU Board P/N A-1404-856-A used in models:
KV-27FS210, KV-32FS310, KV-36FS210, and KV-36FV310.
HU Board P/N A1404-855-A used in models:
KV-27FV310, and KV-32FV310.
HS Board A-1401-099-A used in models:
KV-27FS100, KV-27FS200, KV-32FS100, KV-32FS200, KV-36FS100, and KV-36FS200.
It is believed one of the reasons for this symptom is due to:
1. Glass cleaner might be dripping on to the HS or HU Board mounted
underneath the CRT.
2. One of the menu buttons is not centered causing it to be hitting the
Bezel.
3. One of the menu buttons is defective.
Bob Waterman, CET® #RI-28
Master Technician License #9109
Service Manager / Parts Manager
Gemini Computer, TV, & Security Alarms
(508)695-7302
(508)695-7769 FAX
geminitv@xxxxxxxxxxx
----- Original Message -----
From: "Barry MacInnes" <foxhole@xxxxxxxxx>
To: "Tech Assist" <techassist@xxxxxxxxxxxxx>
Sent: Thursday, December 02, 2004 3:20 PM
Subject: [TechAssist] Sony KV36FS100 initial setup screen auto program
> Hello Techs,
> The customer says the initial setup screen intermittently comes on and
they cannot get rid of it. It has been in the shop playing for two days and
has not come up yet. They have autoprogrammed and taken the batteries iut of
the remote to no avail.
> Has anyone had this complaint?
> Thanks
>
> Barry MacInnes
> Television Service Clinic
> W. Lebanon,NH 03784
> foxhole@xxxxxxxxx
> 603-298-7780
>
>
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