[TechAssist] Re: Infocus DLP? (customer called)
- From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 20 Jan 2005 10:54:44 -0500
Phil,
The last time that I checked with InFocus they would not provide any support
to outside servicers or customers other than to say to send it to them or to
one of a handfull of ASCs. When I asked what it took to become ASC the said
they only have a few and are not interested in anyone who can't guarantee a
million+ in volume a year.
They will sell no parts, no manuals, and provide no support at all, other
than lamps and accessories. Very arrogant people, outrageous repair prices.
They jsut swap boards, even for obvious problems. You can look for a lamp
at several places online and sometimes find them cheaper, but that is about
it other than finding a scrapper for parts.
For lamps a good reference for crossing lamps is www.donsbulbs.com but their
prices are too high.
Leonard G. Caillouet
Electronics World
1261 NW 76 Blvd
Gainesville, FL 32606
352-332-5608
352-332-5668 FAX
----- Original Message -----
From: "Phil Bader" <tjanphyl@xxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, January 20, 2005 10:15 AM
Subject: [TechAssist] Infocus DLP? (customer called)
Customer said he bought an Infocus DLP off Ebay about three years ago
for about $6000.00.
He ""knows whats wrong with it... The "light" is all.""
I said I wasn't sure where to get support from them, suggested he search
on line. he said Tampa was closest, (about 50 miles west) and he would
have to pay to ship it, and "they wanted a hundred dollars just to look
at it!"
I passed for several reasons, all related to aggrevation.I won't go any
further...
Whats the deal with Infocus DLPs? Troublesome to diagnose, mfgr support
good/bad? parts avail? parts cost? whats the scoop.
Phil Bader
--
Philip Bader
Jan Phyl TV Inc. (estab. 1976)
3420 Recker Hwy. Winter Haven, Fl. 33880
Fax (863) 299-8821
email: tjanphyl@xxxxxxxxxxxxxxx
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