Hi Sam the keys are edit, space, delete and the power button. This combination is different to the hard reset which is performed on other phones. This method applies to the N97 and the N97 Mini as I've just performed a hard reset. My Twitter page is www.twitter.com/saqib1975 MSN Saqib500@xxxxxxxxxxx From: Sam Sent: Tuesday, April 13, 2010 10:42 AM To: Talks-Uk Subject: [talks-uk] Totally Reset My E72 Hi All Can anyone tell me how I reset my E72 as if it was just out the box Thanks Sam