Hi. Glad you were able to get it sorted. All the best for now. Sent from my nokia N86 Smartphone. -original message- Subject: [talks-uk] Possible N82 Disaster has now been resolved. From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx> Date: 12/04/2010 21:20 Hi all, Thanks to everyone for all the advice. Today we took Carol's phone back to the dealer from whom she purchased it, and an engineer in that particular company was able to perform a hard reset on the phone and then reinstall both Talks and the KNFB reader. Luckily I had some of the contacts Carol had lost on my phone, and she's got the remainder in a Braille book here in the flat, so we've been able to put some back this afternoon, and she can add the rest of the contacts over the next few days. We will most likely make sure that once all the contacts are back in the phone we back them up to the phone's MMC. Carol did lose some text messages, but they were just the type of quick messages that she wouldn't have kept anyway. Alexander Shannon