ok, I have contacted the RFB&D. folks, and here's the scoop!!! you must first create an online account. If you have a victor stream or other player, you need to get the "audio plus" version of the books which is also free. First you will need to follow the links in your account to register a player (registration is free). Download the file to the player per the instructions. Audio Plus gives you the "Daisy" downloads option. I'll be doing this in a while so can give a report when I'm done. thanks Elizabeth Bowden Technology Instructor Lighthouse of the Big Bend 1286 Cedar Center Drive Tallahassee, FL 32301 (850) 942-3658 x. 214 Fax (850) 942-4518 Email ebowden@xxxxxxxxxxxxxxxxxxxxx on the web at http://www.lighthousebigbend.org