From : E-Group, STC, Salt Lake, Kolkata Dear Member, As requested by some of our members, we are re-transmitting the enclosed file. Kindly double click on the enclosed attachment to read it. Wish you all the best With regards, Anup Sen, Moderator E-Group, STC, Salt Lake, Kolkata email : stcsaltlake@xxxxxxxxTitle: State Bank of India, Staff Training Centre, Salt Lake, Kolkata. : : stcsaltlake@xxxxxxxx : :
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Dear Colleagues, At the dawn of the New Year, it gives me great pleasure to share my
thoughts through the pages of ?Gurukul?, which has carved a niche for itself as
a journal full of thought provoking articles and other features. SBI is in the
cusp of change and stands at a defining moment in its history. Buffeted by the
winds of change and competition, it has fought back to meet the rising
expectations of our stakeholders which include customers-corporate as well as
retail, shareholders , FIs, institutional investors, regulators, our people,
the Government, and the nation as a whole. Our worth is measured, on a day to day basis, indexed on the
country?s leading stock exchange. But there are ?miles to go and promises to keep.? The business of banking, today, is barely recognisable from what
it looked like in the late 80s. It has come a long way from the days of R K
Laxman?s caricature showing an irate customer holding up a bank at the point of
a gun with the words, ? I can?t wait here the whole day to catch your
attention. I want this cheque credited. That?s all !? Banking today is customer driven. Today?s client is mobile and savvy
and is looking for value added products attractively ?packaged? and professionally delivered, with élan.
Technology will be a great enabler in meeting his exacting demands and
enhancing his experience. In an increasingly commoditised market, we need to
strengthen our brand equity and leverage our strengths which are impressive:
enviable network, growing international presence, huge asset base, low cost
deposits, presence in every sphere, sector and demography, strong corporate
governance culture and above all, a brand which is a proxy for the economy
itself. Our turf needs to be guarded zealously from the predatory moves of our
competitors. A fall in market share, even by a few basis points, is a cause for
concern as this translates into substantial loss in absolute terms. With the fast track promotion system and campus recruitment from
the top business schools for tapping the best available management talent
already in place, the bank is all set to witness a sea change in the age
profile and expertise of its staff at all levels over a period of time. We have
also benchmarked ourselves against global best practices as evidenced by
adoption of US GAAP and the on going exercise in business process
reengineering. Think global - act local, target GenNext, fresh insights, and
change in mindset-these are our guiding beacons in the quest for financial
supremacy. Rooted in history but facing the future with confidence, the SBI
saga can be summed up in the following the words from Sun Tzu?s classic
treatise i.e. ?The Art of War?: ? What the awakened individual knows is What has not yet taken
shape What has not yet occurred.? Let us, confidently and together, take our great institution
forward, in its march towards excellence, higher profitability, business
growth, and greater customer delight. With best wishes for a very Happy New Year, to you and your family
members. (A. K. Purwar) |
