[ SHOWGSD-L ] Refunding money/ bending over backwards

From: Pinehillgsds@xxxxxxx
To: showgsd-l@xxxxxxxxxxxxx
Date: Wed, 31 Aug 2005 09:01:53 EDT
Cheri's recent post about the unfortunate situation that has come up re one  
of her puppy buyers brings up a few more thoughts.
 
I remember years ago, a friend of mine taking a puppy back and refunding  
money, and remarking that wasn't something I would have done.  It was   a weird 
situation, nothing wrong w/ the pup, the folks found out they were  pregnant 
months after taking the puppy and decided the timing for a young GSD  was 
wrong. 
Legally, the breeder didn't have to do anything and my line of  thought was 
that if folks were trying to have a family and made the decision to  take on a 
puppy they would/should have thought about it...(I remember thinking  at the 
time that I probably would have taken the bitch back, placed her and  refunded 
whatever I sold her for, less maybe expenses).
 
I remember the breeder's comment  as she cheerfully refunded the  entire 
purchase price; "not worth the aggravation." 
 
Today, more than ever, uncomfortable, unsatisfied puppy people just aren't  
worth the aggravation.  You all know when people aren't happy, they want it  
fixed and they want it fixed YESTERDAY.  It may be understandable, it may  be 
way off base, but it's not a far stretch from unhappy and upset to phone  
calls, 
a letter writing campaign, complaints and authorities responding to the  same.
 
Of course, there is the argument that if folks aren't happy, it's a bad  sign 
of things to come for the puppy, so you get them out of there anyway...and  
that's a VALID argument.
 
So, bottom line, now more than ever protect yourself (my vet comes at 5  & 8 
weeks, people are given complete, written copies of vet records and a  written 
health cert), but realize that on occasion, IF there's a fly in the  
ointment, far better to smile, write a check for a full refund and bend  over 
backwards than deal w/ complaints to your AG (they write and enforce puppy  
lemon 
laws) and aggravation.
 
With all of the uproar re PAWS, PETA, pending legislation and all the rest,  
IMO, an unsatisfied puppy person on a letter writing and/or phone call 
campaign  will have a more immediate, personal and lasting impact on an 
individual 
breeder  and at ALL costs, that situation, an escalation of bad feelings, 
should 
be  avoided. 
 
Kathy
three generations of Dual Titled Champions  live here!
visit _Pine Hill German Shepherd  Dogs_ 
(http://www.geocities.com/pinehillgsds/)  


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[ SHOWGSD-L ] Refunding money/ bending over backwards

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