Thanks for the excellent feedback. One question I have is how they obtain your Sagitta data for their CSR24 service? I know they have some software that "extracts your data from your database server, packages it up and then e-mails it to their service center", but what I'm curious about is how intrusive that process is and how large the data files are that they have to e-mail. Also, do you have any security concerns about that data transmission? Thanks again for any help! -Jeff Disclaimer: This message and accompanying documents are covered by the Electronic Communications Privacy Act, 18 U.S.C. ?? 2510-2521, and contains information intended for the specified individual(s) only. This information is confidential. If you are not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, copying, or the taking of any action based on the contents of this information is strictly prohibited. if you have received this communication in error, please notify us immediately by e-mail, and delete the message.