[RETVET-INFO] VA and Pentagon Set Up Online System to Handle GI Bill Ripoff Complaints

From: RETVET-INFO@xxxxxxxxxxxxx
To: <RetVet-Info@xxxxxxxxxxxxx>
Date: Fri, 31 Jan 2014 10:46:52 -0600
The Departments of Veterans Affairs, Defense, Education and Justice, along with
the Consumer Financial Protection Bureau and the Federal Trade Commission,
launched a new online complaint system designed to collect feedback from
veterans, service members and their families experiencing problems with
educational institutions that receive funding from federal military and veterans
educational benefits programs, such as the Post-9/11 GI Bill and the Defense
Military Tuition Assistance Program.

Vet students can submit a complaint if they believe their school is failing to
follow the Principles of Excellence, (i.e. unfair recruiting practices, credit
transfer or change in degree requirements) through the
<http://www.benefits.va.gov/gibill/feedback.asp> centralized online reporting
system.

Allison A. Hickey, VA's undersecretary for benefits, said, "The feedback we
receive from veterans, service members and their families will help us
strengthen enforcement of the 'Principles of Excellence' for institutions of
higher learning serving veterans and their families to ensure students are
receiving the education benefits they have earned and deserve." 

Jessica Wright, Defense acting undersecretary for personnel and readiness, said
the online complaint system means "service members and their families now have
an easier and efficient way to provide feedback on their civilian educational
experiences, which will ensure we have the right information to identify and
address any negative practices."

 

SOURCE:  NextGov article at
http://www.nextgov.com/defense/whats-brewin/2014/01/va-and-pentagon-set-online-s
ystem-handle-gi-bill-ripoff-complaints/77885/?oref=nextgov_today_nl

 

 

 


VA GI Bill Feedback System


WHEN SHOULD YOU SUBMIT A COMPLAINT?


You may submit a complaint if your school or employer is failing to follow the
Principles of Excellence
<http://www.benefits.va.gov/gibill/principles_of_excellence.asp> . VA will
review the following types of complaints:

 


Recruiting/Marketing Practices

Quality of Education


Accreditation

Grade Policy


Financial Issues (e.g. Tuition/Fee charges)

Release of transcripts


Student Loans

Transfer of Credits


Post-Graduation Job Opportunities

Refund Issues


Change in Degree Plan/Requirements

Other

 <https://afaems.langley.af.mil/pecs/VAPECS.aspx> Submit a Complaint

 

  _____  

 

Questions about your eligibility and payments under the GI Bill should be
directed to the
<http://www.gibill.va.gov/ext_redirect.asp?url=https://gibill.custhelp.com/app/a
sk/> "Ask a Question" section of our website. 

If you are not using VA education benefits please file your complaint with the
appropriate agency:

.         Military Tuition Assistance or MyCAA - Department of Defense
<http://defense.gov/> 

.         Federal financial aid (e.g., Pell Grants and federal loans) -
Department of Education <http://ed.gov/> 

.         Private student loans - Consumer Financial Protection Bureau
<http://consumerfinance.gov/> 

  _____  


ONCE YOU SUBMIT A COMPLAINT


1.      Complaint submitted: You submit a complaint about an issue with a school
or employer. You will receive status updates via the email address you gave us
if you provided one when you submitted the complaint.

2.      VA Reviews and forwards to school/employer: Complaints will be sent to
your school or employer for their review and to provide a response to your
complaint. If we determine another government agency would be better able to
assist, we will forward your complaint to them and provide you an update. Please
note, complaints submitted anonymously will not be sent to your school or
employer for them to prepare a response but submitted for the record to the
Federal Trade Commission's Consumer Sentinel Network.

3.      School/Employer response: They will review your complaint, communicate
with you as needed and prepare a response to your complaint.
4.      You can review response: We will provide the school's/employer's
response. We will ask you to inform us if the response you received is
satisfactory for tracking purposes only.
5.      VA will review and investigate: Complaint data is shared with state and
federal law enforcement agencies as necessary. Complaints tell us about
practices that may pose risks to students. If we need more information, we'll
reach out and let you know.

Visit our Frequently Asked Questions page
<http://www.gibill.va.gov/ext_redirect.asp?url=https://gibill.custhelp.com/app/a
nswers/list>  for additional information about the types of complaints, the
complaint process and other questions.

 

SOURCE:  VA Benefits Feedback web Page at
http://www.benefits.va.gov/gibill/feedback.asp

 

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[RETVET-INFO] VA and Pentagon Set Up Online System to Handle GI Bill Ripoff Complaints

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