[real-eyes] e: Re: e: Re: sirius/xm--collective action
- From: jack and bakey <braille_cat@xxxxxxxxxxxxx>
- To: real-eyes@xxxxxxxxxxxxx
- Date: Tue, 26 Apr 2011 11:57:51 -0500
That I am!! Sounds like a plan to me!!
Jack in Texas
> ----- Original Message -----
>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>To: <real-eyes@xxxxxxxxxxxxx
>Date sent: Tue, 26 Apr 2011 07:21:54 -0500
>Subject: [real-eyes] Re: e: Re: sirius/xm--collective action
>Thanks! I hope you are referencing my plan to ditch the
descriptive video
>and make the LOC holdings totally accessible.
>-----Original Message-----
>From: real-eyes-bounce@xxxxxxxxxxxxx
[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>On Behalf Of jack and bakey
>Sent: Monday, April 25, 2011 11:36 PM
>To: real-eyes@xxxxxxxxxxxxx
>Subject: [real-eyes] e: Re: sirius/xm--collective action
>Mitch,
>Now that is a plan, with which I can completely agree.
>Best
>Jack
>> ----- Original Message -----
>>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>>To: <real-eyes@xxxxxxxxxxxxx
>>Date sent: Mon, 25 Apr 2011 15:20:03 -0500
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>My point exactly. I was going to ask if Apple did their
>accessibility on
>>their own or if they were forced to. And as for MS Windows
>built-in screen
>>reader, how many of us take advantage of that? Windows screen
>reader will
>>work in a pinch, but I don't know of anyone who uses it as a
>primary reader
>>when there are other choices.
>>I'd be willing to bet those laws mandating accessibility won't be
>very
>>effective. It will promote just enough shoddy work to frustrate
>the hell out
>>of all of us. We will have to have an Accessibility Czar" to
>keep an eye on
>>all those companies just to make sure they are doing what is
>necessary and
>>to a degree that is necessary. I don't trust the government
>enough to think
>>they will know what works and doesn't work when it comes to these
>sorts of
>>things. Personally, I think we would all be better served if the
>gov't gave
>>up on this issue and on forcing descriptive video and instead
>required that
>>every book in the Library of Congress were accessible.
>>-----Original Message-----
>>From: real-eyes-bounce@xxxxxxxxxxxxx
>[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>On Behalf Of Reginald George
>>Sent: Monday, April 25, 2011 2:54 PM
>>To: real-eyes@xxxxxxxxxxxxx
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>It's true that a company like Sprint won't change till it's
>mandated, and
>>will always do a crappy job. While a company like Apple who has
>shown a
>>real interest in Accessibility and hired someone to manage it
>from the start
>>seems to do a better job, and they set the bar for everyone else.
>>----- Original Message -----
>>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>>To: <real-eyes@xxxxxxxxxxxxx
>>Sent: Monday, April 25, 2011 1:21 PM
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>It's a muddle--that's for sure. I don't like paying high prices
>for
>>specialized adaptive equipment any more than the next person, but
>neither do
>>I think the government ought to be sticking its nose into this
>kind of
>>situation. I am not at all clear on where this sort of thing is
>condoned or
>>encouraged by the Constitution. Should companies be encouraged
>to make their
>>devices accessible? Maybe! Should they be required by law? I am
>not so sure
>>on that one. And who is going to do a better job with it? Will
>it be those
>>under governmental duress, or will it be those who have a genuine
>interst in
>>accessibility.
>>Again, not trying to tick anyone off here. Take this for what it
>is worth..
>>It comes from a guy who doesn't own a cell phone and has no
>interest in
>>getting one. Though this was seriously tested a week or so back
>by the post
>>on the ancillary features of the I phone.
>>-----Original Message-----
>>From: real-eyes-bounce@xxxxxxxxxxxxx
>[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>On Behalf Of Kimberly A. Morrow
>>Sent: Monday, April 25, 2011 12:44 PM
>>To: real-eyes@xxxxxxxxxxxxx
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>Actually, Mitchell, you're speaking the truth. That's really
>what it comes
>>down to.
>>Kimberly Morrow, PhD
>>Communications Specialist
>>Message of Hope Ministry
>>1901 NW Blue Parkway
>>Unity Village, MO 64065-0001
>>message-of-hope@xxxxxxxxxxxxxxx
>>Phone: 866--421-3066 (Toll-free)
>>Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
>>-----Original Message-----
>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Mitchell D.
>Lynn
>>Sent: Monday, April 25, 2011 12:27 PM
>>To: real-eyes@xxxxxxxxxxxxx
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>Well, isn't it their prerogative to alienate paying customers
>(intentionally
>>or otherwise) if that suits their business needs? And it should
>be their
>>prerogative to build a device for whatever target audience they
>want. If
>>that means that some folks can use it and others can't, then so
>be it. I
>>know that sounds harsh, and I will probably get flamed for it.
>>I don't have XM, and it doesn't bother me at all if their site is
>or isn't
>>accessible to me. That's just me though: I have no interest in
>listening to
>>XM on any device even if it were free. I had a 30-day trial on
>Sonos and
>>another with Squeezebox, and while I activated both (with the
>full intention
>>of trying it out) I never tuned in so much as one station one
>time. Pandora
>>and Rhapsody were more appealing, but in the end, I didn't give
>them much of
>>a listen either. Pandora has a cool concept, but in the end, not
>being able
>>to tell what was playing made the service useless. Never
>bothered trying
>>either over a computer, so that avenue might well have given me
>band names
>>and song titles, but the Sonos and Squeezebox displays do not
>voice at all.
>>The computer software for both give me the info, but I don't want
>to carry a
>>PC around with me just to see what is playing.
>>Now, before I tick everyone off here, I understand that if you
>paid for a
>>service that once worked, then you should get what you paid for
>or a refund
>>if resolution is not possible.
>>-----Original Message-----
>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>On Behalf Of Reginald George
>>Sent: Monday, April 25, 2011 11:21 AM
>>To: real-eyes@xxxxxxxxxxxxx
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>They can wangle out of it I'm sure. But what really rankles is
>they had a
>>web site and an IPhone app that worked fine for us, and they
>killed both
>>methods of access. They alienated paying customers and don't
>seem to give a
>>damn! I'm not even a subscriber and I'm pissed!
>>----- Original Message -----
>>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>>To: <real-eyes@xxxxxxxxxxxxx
>>Sent: Monday, April 25, 2011 10:31 AM
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>Will this apply to XM? It isn't a communication company in the
>same way as a
>>cell company. This is still kind of a side benefit for XM
>subscribers. It
>>isn't the primary focal point when you subscribe: that would be
>getting it
>>in your vehicle or some sort of stereo system.
>>-----Original Message-----
>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>On Behalf Of Reginald George
>>Sent: Monday, April 25, 2011 8:24 AM
>>To: real-eyes@xxxxxxxxxxxxx
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>I'll tell you the incentive. The new FCC rules regarding
>mandatory access
>>for those of us with disabilities to communication devices. This
>means
>>speech has to be built into new cell phones, and there will be
>much more
>>pressure on companies to comply, and many more suits because this
>issue is
>>being taken seriously now by the government where it wasn't
>before.
>>Universal design is starting to be mandated on all levels, not
>just for
>>public accommodations.
>>----- Original Message -----
>>From: "Kimberly A. Morrow" <morrowka@xxxxxxxxxxxxxxx
>>To: <real-eyes@xxxxxxxxxxxxx
>>Sent: Monday, April 25, 2011 7:08 AM
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>Here's the problem: Blindness is a very low-incidence disability.
>What
>>incentive do these companies really have in terms of listening to
>our
>>concerns? IN the scheme of things, we don't comprise that much of
>their
>>profit.
>>Kimberly Morrow, PhD
>>Communications Specialist
>>Message of Hope Ministry
>>1901 NW Blue Parkway
>>Unity Village, MO 64065-0001
>>message-of-hope@xxxxxxxxxxxxxxx
>>Phone: 866--421-3066 (Toll-free)
>>Hours: M-Th 7:00 a.m.-4:00 p.m. (CT)
>>-----Original Message-----
>>From: real-eyes-bounce@xxxxxxxxxxxxx
>>[mailto:real-eyes-bounce@xxxxxxxxxxxxx] On Behalf Of Duyahn
>Walker
>>Sent: Sunday, April 24, 2011 11:30 AM
>>To: real-eyes@xxxxxxxxxxxxx
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>I have had trouble with AkccuuRadio's website because of the
>flash content.
>>I have written them twice asking that support for the many
>stations have
>>winamp or other media content links with no type of responce. I
>haven't been
>>able to find an actual phone number to contact them at either.
>All of the
>>stations are good and great. It's just the flash that is
>annoying. I have
>>asked them to please make the links accessible but, nothing so, I
>need to
>>look for a phone number to talk to someone.
>>Duyahn
>>----- Original Message -----
>>From: "Mitchell D. Lynn" <mlynn@xxxxxxxxx
>>To: <real-eyes@xxxxxxxxxxxxx
>>Sent: Sunday, April 24, 2011 10:07 AM
>>Subject: [real-eyes] Re: sirius/xm--collective action
>>> It would take thousands to register on their radar. Probably
>better if
>>you
>>> could find a contact within the company and have everybody send
>your
>>pleas
>>> and complaints through them. The fact that it is a large
>company with
>>call
>>> center support over seas is exactly the reason something like
>this is
>>> going to be less likely to succeed. There are going to be
>dozens,
>>> scores,
>>maybe
>>> even hundreds of different agents taking your calls. They are
>not
>>> necessarily going to understand fully what you are explaining
>nor
>>> necessarily sympathize with you. They might not even speak
>English all
>>> that
>>> well. If you all do go the call route, I would suggest that
>each and
>>every
>>> one of you who calls ask to speak to a supervisor, try to get an
>>E-mail
>>> address of someone in authority, and make absolutely sure you
>get a
>>case
>>> number. If you all continue to make follow-up calls on a
>regular
>>basis,
>>> you
>>> might get some where. Plus, if you decided to take some other
>kind of
>>> action or further steps down the road, you all could pool the
>case
>>> numbers to
>>> good
>>> effect in further communications or in legal action.
>>> These call centers aren't really in existence to solve problems.
>They
>>are
>>> more to simply process calls. They are timed, and get greater
>>> rewards/credit--whatever--for handling the call quickly, being
>polite,
>>and
>>> following some mandated script that gives the impression of
>concern
>>and
>>> helpfulness. Remember why companies locate their support
>off-shore:
>>for
>>> cost
>>> reasons.
>>> There may well be some terrific support agents who are concerned
>about
>>> your
>>> issue. But my experience in call centers as a tech support
>agent tells
>>me
>>> that most will not be all that helpful. Your chances go way up
>if you
>>ask
>>> for supervisors. Get the supervisor's E-mail addys, their
>bosses'
>>names
>>> and
>>> their bosses' E-mail addys. Get the case number above all, and
>ask if
>>> there is a way you can track the ticket's progress online.
>>> Hope this helps. I know it sounds cynical, but it is more
>realistic
>>than
>>> cynical.
>>> -----Original Message-----
>>> From: real-eyes-bounce@xxxxxxxxxxxxx
>>> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
>>> On Behalf Of Wendy
>>> Sent: Saturday, April 23, 2011 7:40 PM
>>> To: real-eyes@xxxxxxxxxxxxx; real-eyes@xxxxxxxxxxxxx
>>> Subject: [real-eyes] Re: sirius/xm--collective action
>>> I'm willing to join in this effort if enough people do as well.
>If
>>there
>>> is
>>> lots of chatter about this on the list maybe we should come up
>with
>>> another way to talk about how and when we should take this
>action.
>>> Wendy
>>> At 09:33 AM 4/23/2011, Kimberly Morrow, Ph.D. wrote:
>>>>app, and the online platform continues to be inaccessible, I have
>an
>>>>idea as to how we should take action.
>>>>Large companies such as Sirius/XM seldom listen to one
>>>>individual--especially when their call center is located
>somewhere
>>> overseas.
>>>>Those of us who are currently subscribed to the online Sirius/XM
>>>>platforms, which are no longer accessible, and who wish to cease
>>>>donating our $3.00 per month (hey, folks, that's $36 per
>year--you
>>know
>>>>how many IPhone apps you could buy with that???): We should all
>pick a
>>>>day, and everyone should call sirius/xm and unsubscribe to the
>online
>>>>service on the same day, each of us stating to sirius/xm our
>reason
>>for
>>>>doing so. Only when a collective voice is heard will Sirius/XM
>(or any
>>>>other currently inaccessible service), truly take note and
>listen.
>>>>How about it?
>>>>Kim
>>>>To subscribe or to leave the list, or to set other subscription
>>>>options, go to www.freelists.org/list/real-eyes
>>> To subscribe or to leave the list, or to set other subscription
>>options,
>>> go
>>> to www.freelists.org/list/real-eyes
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