[real-eyes] Willow program information
- From: "Paul L. Mimms" <p_mimms@xxxxxxxxxxxxx>
- To: "Real-Eyes list" <real-eyes@xxxxxxxxxxxxx>
- Date: Sat, 18 Feb 2006 09:04:20 -0500
Here is some info on one undertaking by Florida Division of Blind Services, but
open to anyone.
*** ***
Willows Program Information
January 11, 2006
WILLOW PROJECT UPDATE
The objective of associating with Willow is to put DBS clients to work with
respect to their needs and issues they consider important. Here are some of
factors that current and pending agents have considered in choosing Willow.
With Willow training they become CyberCorp; which means they have the benefits
of working as independent agents for established companies such as Sears, AAA,
Office Depot, Verizon and many more.
Commuting time can be as short as 1 to 2 minutes. They can avoid time consuming
transportation alternative that turns a 4 hours day into a 10 hours work day.
They can choose to work full time or part time which is a major concession.
Many of us do not have the flexibility or the privilege of deciding on the
number of hours to work. Can you work only 21 hours this week? Our consumers
can if they so choose.
Many want this convenient setting and opportunity because they can maintain
social security benefits.
They can work in business attire or in their jammies since they work at home.
Willow allows visually impaired agents preferential access to hours and
scheduling. This means that they have access to available hours posted by
respective companies 2 weeks in advance to establish their schedule (before
non-impaired/ physically challenged agents). They have the freedom to choose as
they please.
Thus far,
4 visually impaired individuals are currently working for Sears. 3 of them are
JAWS users and one is Zoomtext user. One gentleman is here to tell you his
experience, Leonardo Banes.
2 are going through the admission process meaning assessment of PC skills,
dimension evaluation, role play, back ground check and incorporation.
4 are in pending status which means they have completed all the above steps and
are ready to take specific application training to begin working.
Now please consider the fact that 8 visually impaired individuals from other
states are benefiting from our collaboration with Willow. I congratulate those
smart people. However, for OUR clients to move forward in this project, they
need to know about it and make a commitment. In other words, we need potential
candidates to come forward! Last May, I attempted to disseminate the
information. Apparently, it did not work. We are somewhat reluctant to
continue making JAWS compatible with other applications due to scarcity of
potential agents. As of now, SEARS is the only applications that interface well
with JAWS. We are looking forward to working with other applications but cannot
supply if there is no demand.
This program is crying out for PR. We need to tell all districts about the
Willow project, PR material or plan to recruit and screen.
The candidates need to be
Professional
Windows or JAWS proficient
Self-motivated
Disciplined
Persistent
Organized
Able to demonstrate good customer service skills.
Each 26 closure will cost DBS about six thousands dollars. Comparing to
expenses incurred for attending out of state training such as ANC, it's a
pittance.
Stael Exantus
DBS Senior Rehab Counselor
District 10
2000 Palm Beach Lakes Blvd
West Palm Beach, FL 33409
***
Changing
the way
America
works.
Choose what you do
Choose when you do it
Choose who you do it for.
.all from the comfort and convenience of your home.
About WillowCSN Incorporated
A well-established Florida company since 1997, WillowCSN has earned the
position of innovator and leader in the virtual contact center industry.
Servicing leading companies such as Office Depot, Oceania Cruises and many
more, WillowCSN has become the #1 choice for business-minded individuals in
search of an alternative to corporate employment.
Our financially sound company is continuing to grow its 2000+ pool of virtual
agents with highly qualified, motivated individuals like you interested in:
· working from home
· being your own boss
· setting your own schedule
· balancing business and family
If you are a professional with customer service or sales experience and are
interested in providing a call-taking service from your home for the world's
leading brands,
Choose to be a CyberCorp today!
It's as Easy as A-B-C
Qualifying to become one of Willow's highly sought after service providers can
be done in three (3) easy steps.
Step A: Admissions Process
Step B: Incorporation (establishing your CyberCorp)
Step C: Training
Step A: Admissions Process
The Admissions Process consists of several qualifying assessments that may be
completed online within just a few days. For the best results, access these
assessments online using Internet Explorer version 5.0 or higher at a minimum
screen resolution of 1024 x 768, and a minimum 56K modem. To begin the
Admissions Process, a non-refundable $25 application fee is paid online.
Assessments must be successfully completed in succession and include:
The Computer Competency Assessment simply reviews your ability to navigate
through Window 2000 or XP through a series of multiple choice and true/false
questions. If not completed successfully the first time, it may be taken a
second time. Don't worry - it's easy!
The Dimension Evaluation addresses professionally related and behavioral based
questions, which assess critical occupation requirements.
The Role Play consists of a telephone dialogue through which your sales and
customer service skills and your ability to communicate effectively in the
English language are evaluated.
The three (3) assessments above can be completed in less than 2 hours.
You would then submit your request to complete the Criminal Background Check to
Willow's third-party vendor via a web link. Payment is submitted at the time
of application. Willow will receive your background check results in
approximately 2 business days.
Step B: Incorporation
You have several choices in establishing your CyberCorp (Virtual Corporation).
· Incorporate on your own by:
§ Using "How to" books and guides found at a library or book store
§ Visiting your states local incorporation website
· Visiting an online incorporation service provider such as:
§ www.bizfilings.com
§ www.legalzoom.com
· Visit a Certified Public Accountant
Once you have established your corporation and submitted the Willow required
paperwork, you are ready for the final step -- Step C, Training!
Step C: Training
You are now ready to enroll in CA101 - an entirely virtual course taken online
in the comfort and convenience of your home office (CyberOffice).
This course consists of about 20 hours of online self-paced coursework that may
be completed in as little as three days or as many as 15 days from the day you
pay for your course.
Congratulations - You are a CyberCorp!
Upon completion of the Admissions Process, you are ready to
enroll in a Client Training Program.
Remember, you:
Choose what you do.inbound sales or customer service, or outbound calls
Choose when you do it.flexible scheduling
Choose whom you do it for.select your client and begin making money!
Choose Your Future, Your Way!
Investing in your CyberCorp
Every business requires an initial investment. The rewards of making your own
choices, having a flexible schedule and working for yourself far outweigh the
small investment you will make in establishing your CyberCorp.
How would your life change if you worked from home? Make your list:
1.
2.
3.
4.
5.
Aren't You Worth It?
Step 1: Admissions Process
Application Fee
$ 25.00
Background Check (paid to US Information Search)
$ 20.00
Step A Total:
$ 45.00
Step 2: Incorporation
Varies depending on service used and location
$100.00+
Step B Total:
$100.00
Step 3: Training
CA101
$ 75.00
High Speed Internet Access
$150.00
Dedicated Phone Line
$ 45.00
Telephone & Headsets (Call-taking and VoIP)
$140.00
Step C Total:
$410.00
Client Training (varies)
$125.00+
Choose your
future, Your Way!
CyberCorp Workstation Requirements
Computer Equipment
Restrictions
Processor:
700 MHZ or better - If upgrading from a slower processor, consider
purchasing a new system, it is usually more cost effective
Operating Systems:
Windows ME, Windows 98, MacOS
RAM:
512 MB for Windows XP - 256 MB for Windows 2000
Hard Drive:
20 GB with at least 10GB of free space
Modem:
56K bps Internal or External modem
CD-ROM & Floppy Drive:
32X Speed CD-ROM and a 3 1/2 Floppy
Sound Card & Speakers:
32 bit sound card and a pair of desktop speakers
Monitor:
17" Color Monitor
Additional Hardware
Restrictions
DSL or Cable Modem:
Back up ISP:
DSL or Cable fast access Internet Service with Modem (this will be your
primary ISP)
Can be a dial up as long as it is not the same provider as your primary
ISP.
Internet Service Providers (ISP):
AOL, Prodigy, MSN, CompuServe,
NetZero, Juno, BlueLight
E-Mail Services:
All ISP's from above, HotMail,
Yahoo, IncrediMail, and Email Spam
Blockers (unless configured to allow
all Willow and your Client emails
through)
Printer:
Color Printer is better but not required
UPS Battery Back-up
w/ Surge Protection:
Telephone Line:
Used to safely shutdown your PC during a power outage
Regular phone line dedicated to your business w/ no special features
(this is in addition to the fast access line)
Telephone:
Hold, Flash and Headset functionality
2 Headsets w/ Microphone:
Telephone Headset and VOIP Headset (Voice Over Internet Protocol: connects
to your computer)
NO WIRELESS PHONES or WIRELESS HEADSETS
Installed Software
Restrictions
Operating System:
Windows 2000 or Windows XP w/ latest service packs and security patches
installed
Applications:
Any Games, Pop-up Blockers, Norton
SystemWorks (Use only the anti-virus
portion)
Any Firewall Programs, WebHot Bars,
WebSearch Bars, Go Back, Netscape
(Browser), LimeWire, Gator,
Morpheus, DC++, BearShare,
Kazaa, Bonzai, Buddy, Grokster
Anti-Virus Software:
Latest edition of Symantec's Norton Anti-Virus, McAfee or other reputable
software w/ latest virus updates
E-Mail Viewer:
Microsoft Outlook or Outlook Express (Outlook Express is free and is
included with all the Windows OS's)
Web Browser:
Internet Explorer 6.0 w/ latest patches and updates
Office Suite Applications:
Microsoft Office 2000 or Microsoft Office XP (Must be able to view
Microsoft Word, Excel, and PowerPoint files)
PDF File Viewer:
Adobe Acrobat Reader 5.0 or above (This is free software)
Zipping & Unzipping:
WinZip
WinZip:
For viewing Zipped files (free download)
Paul L. Mimms
West Palm Beach FL
Smiling is a great way to kill time between laughs.
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