12/30/08 Good Day, I am writing to inform you that we have an opening at the National Center for the Blind in Baltimore, Maryland for a Manager of Content for Sponsored Technology. Please see below or visit the below web site for a job description and instructions on how to apply. <http://www.nfb.org/nfb/MgrContentSponsTech.asp?SnID=642008648>http://www.nfb.org/nfb/Malcontents<http://www.nfb.org/nfb/MgrContentSponsTech.asp?SnID=642008648>.asp?SnID=642008648 Thank you. Scott A. White Director of Sponsored Technology Programs NATIONAL FEDERATION OF THE BLIND 1800 Johnson Street Baltimore, Maryland 21230 Telephone: (410) 659-9314, ext. 2231 Cell: 410-300-8283 Fax: (410) 685-5653 Email: <mailto:swhite@xxxxxxx>swhite@xxxxxxx Manager of Content for Sponsored Technology Description: Under the supervision of the Director of Sponsored Technology Programs, the Manager of Content for Sponsored Technology has primary responsibility for maintaining quality control of the information presented on NFB-NEWSLINE® as well as the addition of new content on the service. The manager acts as the point of contact between content providers and NFB-NEWSLINE®. Additionally the manager assists the Director of Sponsored Technology with other sponsored technology activities as needed. Responsibilities: * Monitors the NFB-NEWSLINE® system for stability, identifies problem issues and takes appropriate corrective measures. * Investigates and responds to system trouble reports from subscribers and state sponsors' management. * Communicates with stakeholders on the status of any repairs and projected timelines. * Performs periodic system and content checks to verify that the service is performing properly and resolves any issues discovered. * Routinely throughout the day monitors the updating of NFB-NEWSLINE® content to discover any discrepancies. * Identifies the reason for any discrepancies found and communicates with the content provider or staff members to facilitate resolution of the issue, continuing to track the content problem until it is fully resolved. * In conjunction with the Director, provides the technical staff with direction on the priority level of content fixes and additions. * Designs, implements, and manages a newspaper content escalation process for reporting and resolving newspaper content problems and issues. * Provides management with weekly and biweekly reports on the status of outstanding content issues and additions. * Participates in an on-call rotation with other team members for evening and weekend resolution of system issues. * Handles all aspects of acquiring content for the NFB-NEWSLINE® service, including initial contact and negotiation of contract with content providers, communicating technical requirements to the IT staff of the content provider, and ensuring quality control of the newly acquired content prior to its public release. * Monitors all newspaper contracts, identifies out-of-date contracts and brings these contracts up to our current standards. * Provides Level 1 general support to users regarding registration for service, changes in contact information, and general questions. * Provides Level 2 support and troubleshooting of technical issues reported by stakeholders and either resolves the issue or communicates it to appropriate personnel for resolution. * Provides support and training to state sponsors and coordinators on the use of the administration Web site. * Makes updates and additions to the NFB-NEWSLINE® Web site using a content management system when required. * Processes online forms from the Web site such as the application for service and e-mail delivery. * Recommends NFB-NEWSLINE® feature enhancements and initiatives to the Director of Sponsored Technology based on sponsor and subscriber feedback. Skills Required: * Ability to execute multiple tasks efficiently and effectively; * Ability to self-manage multiple projects simultaneously and meet deadlines; * A basic understanding of XML, HTML and FTP as an essential qualification; * The ability to set priorities and establish work routines independently; * Excellent oral and written communication skills; * Ability to learn new skills quickly; * Ability to deliver oral presentations to small and large groups; * Ability to communicate well with a wide variety of people and to troubleshoot problems; * Excellent follow-up skills; * Demonstrated skill in use of Microsoft Office Suite, including Word, Excel, Access, Power Point, and Outlook; * Ability to perform basic computer tasks required for the efficient operation of a business office. Education: A High School diploma is required. Other combinations of education and experience demonstrating qualifications to perform the work will be considered. Comments: Some out-of-state overnight travel is required. Requires an individual with above-average commitment to making a difference for a significant group of human beings frequently denied full opportunity in society. There are no "positions" in the traditional sense at the National Center for the Blind for many of our jobs. Candidates are hired on the basis of their education and experience ratings and performance in multiple interviews and then assigned where needed. We seek individuals who long to identify with a cause and to assist in advocacy for a group long denied equal opportunity to succeed or fail on the basis of ability, not be denied opportunity on the basis of society's stereotypes. Applicants should send, preferably via e-mail, a résumé and cover letter indicating salary requirements to: Anthony Cobb, Director of Human Resources, National Federation of the Blind, 1800 Johnson Street, Baltimore, MD 21230; telephone 410-659-9314, ext. 2281; fax 410-685-5653; e-mail <mailto:Acobb@xxxxxxx>Acobb@xxxxxxxx The National Federation of the Blind is an equal opportunity employer. Accordingly all terms and conditions of employment will be carried out without regard to race, creed, color, religion, gender, sexual orientation, nationality, marital status, age, or disability. To subscribe or to leave the list, or to set other subscription options, go to www.freelists.org/list/real-eyes