-----Original Message-----
From: iDevices [mailto:idevices-bounces@xxxxxxxxxxxxxxxxxxxxxx] On Behalf Of
Denny Huff via iDevices
Sent: Saturday, September 19, 2015 1:54 PM
To: idevices@xxxxxxxxxxxxxxxxxxxxxx
Subject: [iDevices] How apple feels about getting bug reports
Here is how important Apple feels about bug reports and how to go about
getting the bug information to them.
Hello,
Thank you for your email. We appreciate the feedback.
We would like to gather as much information about all the bugs you describe
as possible, and would ask you to encourage all your contacts to report any
accessibility bugs they experience using IOS9 to us every time they occur.
They can do so by e-mailing accessibility@xxxxxxxxx.
Please ensure that each time you/they submit a report you tell us exactly
what you were trying to do at the time the bug occurred.
Firstly, in terms of the various audio bugs you listed, we would like to get
stack shots to find out more about these behaviors. Therefore, every time
you or any of your contacts experience any form of audio bug please do the
following:
Press the home button and either of the volume buttons simultaneously.
Let up on the buttons wait a little bit (a 10 count should be fine) then do
it again.
Connect your iPhone to a computer and sync it.
The logs and stack shots will transfer to the computer during the sync.
For Mac OS X systems:
Connect your iPhone and sync it in iTunes.
In the Finder press command+Shift+G and navigate to ~/Library/Logs/Crash
Reporter/Mobile Device/ If you have multiple iOS devices select the
appropriate device to get the logs from.
Compress the folder and send it to us.
For Windows system:
Connect your iPhone and sync it in iTunes.
Windows XP: the crash logs are in C:\Documents and Settings\USER\Application
Data\Apple computer\Logs\Crash Reporter\ Windows Vista & Windows 7: the
crash logs are in C:\Users\USER\AppData\Roaming\Apple
computer\Logs\Crash Reporter\Mobile Device\device name Secondly, regarding
the bugs you are experiencing using Bluetooth keyboards, please can you and
all your contacts report every instance of a problem occurring to us as soon
as it has happened. Please ensure you tell us what you were trying to do
with the keyboard when the problem occurred, if/how you tried to fix it, and
whether or not your attempts to do so were successful. We do appreciate that
the use of Bluetooth keyboards is very important for you, which is why we
would like as accurate a picture as possible through as many reports of what
is going on so that we can work on fixing the problems.
Finally, regarding what you described about returning to the previous
position of Voiceover focus, please also report this to the developers of
the apps which you were using when you experienced this behavior.
Apple relies on each application developer to properly implement the
necessary components into their applications that allow Voiceover to work
correctly. Customer feedback directly to the developer helps them to improve
performance and compatibility.
Sincerely,
Apple Accessibility
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