Re: [PCWorks] Should I re-install Windows XP?
- From: David Grossman <dgrossman@xxxxxxxxxx>
- To: pcworks@xxxxxxxxxxxxx
- Date: Fri, 15 Aug 2008 12:18:26 +0300
Hugh,
Does that mean that you recommend that I try all of her recommendations
except for the Windows installer?
As a side point, I find it interesting that she suggested that I use another
uninstaller. It's hidden away on the driver CD. I guess that's where HP puts
its good uninstallers. Why do they do that?
I also find it interesting that she suggests running the heavy-duty
uninstaller four (!) times.
David Grossman
> -----Original Message-----
> From: pcworks-bounce@xxxxxxxxxxxxx
> [mailto:pcworks-bounce@xxxxxxxxxxxxx]On Behalf Of Hugh Vandervoort
> Sent: Friday, August 15, 2008 11:02 AM
> To: pcworks@xxxxxxxxxxxxx
> Subject: Re: [PCWorks] Should I re-install Windows XP?
>
>
> I'd give it a try. The Windows installer has caused problems for many.
>
> David Grossman wrote:
> > I just got back to my computer and discovered a response
> (finally!) from HP!
> > So, before I respond to the sage suggestions that you great people have
> > posted in the last several hours, I'd like to share the HP response with
> > you. I copied it below. My initial impressions:
> > 1. Despite the bad English, this looks like selections from
> canned answers.
> > That implies to me that this problem has occurred to many others before,
> > which means that they should do something about their bad driver.
> > 2. It looks like a major job to undo the mess (but I'll do it
> if you guys
> > confirm that it's OK to do so).
> >
> > Before I do anything, I want to consult with you experts at PC Works.
> > My questions:
> > Does her answer make sense?
> > Do you recommend that I try it out?
> >
> > All the best,
> > David Grossman
> >
> >
> > Here's HP's response:
> >
> >
> > Dear David,
> >
> > Thank you for contacting HP Total Care.
> >
> > I am Diana from HP All-in-One Technical Support Team and this
> reply is in
> > regard to your query on HP Officejet 5610 All-in-One. It is my
> pleasure to
> > assist you.
> >
> > In reading your e-mail, I understand that you are getting an
> error message "
> > Parsing error in the c:\Program files\hp\digital
> > imaging\bin\hpqscloc\1033.xml". I truly regret for the
> inconvenience caused.
> >
> > Before we proceed further with the resolution steps, I greatly
> appreciate
> > that you have forwarded us your concerns and given me an opportunity to
> > assist you in this regard. Let me see what best I can do for
> you today to
> > gain your total happiness which is more important to us.
> >
> > Issue Cause:
> > =========
> >
> > David, this issue may occur due to the some of the files are
> missed from the
> > Microsoft XML Parser or the Microsoft XML Parser software is corrupted.
> >
> > To isolate and resolve the issue, Irequest you to please
> perform the steps
> > from the below:
> >
> > Solution Summary:
> > =============
> >
> > Step 1: Uninstall All-in-One software
> > Step 2: Restart the computer
> > Step 3: Install the Windows installer 3.0
> > Step 4: Download and install MSXML
> > Step 5: Reinstall All-in-One software
> >
> > Solution:
> > ======
> >
> > David, in order to resolve the issue at the earliest, I would
> request you to
> > perform the steps provided below. These steps will certainly help us in
> > resolving the issue.
> >
> > Step 1: Uninstall All-in-One software:
> > ==========================
> >
> > Please uninstall the HP All-in-one Software through the
> uninstall utility on
> > CD, follow the steps below:
> >
> > 1. Disconnect the USB cable from the all-in-one.
> > 2. Insert the HP all-in-one software CD. Cancel or close any
> installation
> > screens that may appear.
> > 3. Click Start, and then click Run.
> > 4. Click Browse.
> > 5. Select the CD-ROM drive that contains HP all-in-one CD.
> > 6. Locate and open the Util\CCC folder on the CD.
> > 7. Click the file Uninstall.bat.
> > 8. Click OK.
> > 9. Run the file Uninstall.bat four times to completely
> uninstall All-in-One
> > software.
> > 10. Restart the computer after uninstalling All-in-One software.
> >
> > If you find any difficulties, please visit the below weblink to
> uninstall
> > the software
> >
> > I would request you to Uninstall the All-in-One software by
> performing the
> > steps listed below. These steps will certainly help us in resolving the
> > issue.
> >
> > HP Officejet 5610 All-in-One Series - Uninstalling the Software in
> > Microsoft Windows
> >
> >
> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c0
> 0442159&dl
> > c=en&product=441125
> >
> > NOTE: Clicking the link may give an error indicating it is
> > invalid. If this occurs, copy the portion of the address
> > on the remaining line(s) and paste it at the end of the
> > address showing in your browser until the complete address
> > is displayed in the Address box.
> >
> > Step 3: Install the Windows installer 3.0:
> > ===========================
> >
> > I request you to please download and install Windows Installer 3.0 will
> > resolve the issue. Please go to following URL to download
> Windows Installer
> > 3.0:
> >
> >
> http://www.microsoft.com/downloads/details.aspx?FamilyID=5fbc5470-
> b259-4733-
> > a914-a956122e08e8&displaylang=en
> >
> > NOTE: The URL above will take you to a non HP Web site. HP does not
> > control and is not responsible for information outside of the
> HP Web site
> >
> > To resolve the issue, Please download and install the MSXML
> software from
> > the below:
> >
> > Step 4: Download and install MSXML:
> > ==========================
> >
> > Please download the and update the system with the latest Microsoft XML
> > Parser (MSXML) 4.0 Service Pack 2 from the below web link:
> >
> >
> http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-
> b4f2-46da-
> > b4b6-c5d7485f2b42&displaylang=en
> >
> > NOTE: The URL above will take you to a non HP Web site. HP
> does not control
> > and is not responsible for information outside of the HP Web
> site.Just copy
> > and paste the entire link onto the address bar of your browser and press
> > Enter.
> >
> > Step 5: Reinstall All-in-One software:
> > =========================
> >
> > Here, I am enclosing the weblink where you can able to download
> and install
> > software of HP Officejet 5610 All-in-One.
> >
> > HP t Full Feature Software and Drivers
> >
> > HP Officejet 5610 All-in-One
> >
> >
> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwarei
> tem=mp-353
> > 63-1&lc=en&cc=us&os=228&product=441125&dlc=en
> >
> > NOTE: Clicking the link may give an error indicating it is
> > invalid. If this occurs, copy the portion of the address
> > on the remaining line(s) and paste it at the end of the
> > address showing in your browser until the complete address
> > is displayed in the Address box.
> >
> > Download and Installation Steps:
> > ========================
> >
> > 1. Open the above web site
> >
> > 2. Click on Download Only button
> >
> > 3. File Download window will appear
> >
> > 4. Click on Save and Save this program to disk
> >
> > 5. Downloaded file on to your computer Desktop.
> >
> > NOTE: Many of the full HP all-in-one product software program
> downloads are
> > very large and will take some time to download.
> >
> > 6. Double-click on the downloaded file and follow the onscreen
> instructions
> > to complete the installation. And check the functionality of the
> > All-in-One.This should resolve the issue.
> >
> > Now check the functionality. This should resolve the issue.
> >
> > David, I believe this information helps you. If issue persists
> please mail
> > back to us with your observation and results, I will be glad to
> be of your
> > assistance.
> >
> > It is our responsibility to serve our esteemed customers like you in the
> > best possible way. We appreciate your support and cooperation.
> >
> > I wish to take this opportunity to thank you for being one of our most
> > valued customers.
> >
> > Sincerely,
> >
> > Diana
> > HP Total Care
No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 270.6.0/1602 - Release Date: 8/9/2008
1:22 PM
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