-=PCTechTalk=- Re: OEM tech support - was -> Re: i got a new hp puter runing win xp
- From: "cris" <cris@xxxxxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sat, 2 Aug 2003 20:07:04 -0400
that happened to a friend - she had to ask to speak to someone who spoke
English. One thing Dell has going for it is that it is a good system, so it
isn't as likely go fail as some of the other computers out there.
I had dealings with Gateway this past Christmas- and swore I'd never do
business with them again. I had a bad personal experience with them - but I'm
sure other's have had good ones.
CrisS
----- Original Message -----
From: suzanne
To: pctechtalk@xxxxxxxxxxxxx
Sent: Saturday, August 02, 2003 2:28 PM
Subject: -=PCTechTalk=- OEM tech support - was -> Re: i got a new hp puter
runing win xp
I used to work for a company that purchased nothing but Dell - from servers
to workstations - and my experience was nothing but good from their tech
support group. however, that was 2 yrs ago, and I have to agree that the
quality has gone down a bit. but, as with any other tech support, you have
to realise what kind of people are staffing the phones. my latest go round
with Dell was over an order status and I ended up talking to some guy in
Pakistan! I couldn't understand a word he said, so I hung up and rang
back... got someone I could at least listen to...
my point: if you get someone on the other end of the line that isn't
helping you, call back... ask for the shift supervisor if you aren't getting
what you need.
~s
----- From: "Jo Ann W."
: Dave,
: I wish you hadn't said that. I just bought a Dell a couple of months ago.
: Several Dell owners told me their support was very good. I had good
support
: from IBM on my old computer.
: Jo Ann
:
: And if you ever need tech support, forget about it. HP/Compaq is worse
: > than Dell in my opinion, and Dell's support is nonexsistent. I've got
: > customers who come to me before they ever call Dell or HP/Compaq, even
: > when the computer is under warranty.
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