-=PCTechTalk=- Re: Install Lexmark X63 problem
- From: Lacey <stormy1@xxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Sat, 09 Aug 2003 18:46:07 -0700
I'm not sure of the difference between USB 1 and 2 but I know I had a very
similar experience with my Canon printer using the USB cable that it shipped
with -- problem was solved when I used a different cable (which ended up
being the one from my HP scanner). If you have another USB cable try it --
if not go buy another one with the proviso that you can return it if it
doesn't work. That just sounds almost exactly like the problem I had.
~Lacey~
----- Original Message -----
From: "Sylvia" <sylviam@xxxxxxxx>
To: <PCTechTalk@xxxxxxxxxxxxx>
Sent: Saturday, August 09, 2003 4:57 PM
Subject: -=PCTechTalk=- Install Lexmark X63 problem
>
> I have been trying to help a friend re-install her Lexmark X63 printer on
her Compaq W98SE, 7+Gig HD Drive, 56M RAM (this amount of
> RAM surprised me!)
>
> She did tell me that when she first tried to install it, she got as far as
the calibration print-out, but that it would never print
> out a document. So first I did a clean uninstall and rebooted afterwards.
Checked all the connections to make sure everything was
> seated well.
>
> I have helped several people install numerous printers and never had a bit
of trouble until this one :-{ It is a Fax/Copy/Printer.
>
> It uses a USB cable to connect it to the PC but it did not come with one.
She bought a USB2 Belkin Hi-Speed cable; the package says
> it is "to connect a USB 2.0 or a 1.X device to your computer." We have no
idea if this is the correct cable. And I have no USB
> devices or experience using them or the cables.
>
> Using the CD that came with the printer we went through all the steps "by
the book". We get as far as the window prompt that comes
> up and says to "plug in the USB device"...the window has an OK button to
click on after we do this.
>
> So I plug the USB cable into the printer and then into the PC. When I
click on the OK button, it remains there no matter how long we
> wait or how many times we click on it.
>
> Then I have use the C+A+D to get the Close Program...there it shows the
"Connect USB" and when I click "end task" it tells me that
> it is not responding. I end task and the printer is not installed, of
course.
>
> Then I have to uninstall the part that it did install (if I do not do
this, the install program tells us we should in order to get a
> clean install). After uninstalling, I reboot. We did this 5 or more times
today; I cannot for the life of me, figure out what we are
> missing.
>
> Could it possibly be the wrong USB cable? Or is there only one kind? What
else can I check for? This really has me puzzled!
>
> Thanks for any help you may give us,
>
> USA-Sylvia
>
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