-=PCTechTalk=- Dolores' SP3 conversation with Microsoft
- From: Gman <gman.pctt@xxxxxxxxx>
- To: "PCTechTalk Group <FreeLists>" <PCTechTalk@xxxxxxxxxxxxx>
- Date: Thu, 21 Aug 2008 14:47:34 -0400
Dolores was able to get the MS mothership to help her with getting SP3
installed when other attempts failed. Here is the transcript from those
conversations for anyone else interested in knowing why it sometimes doesn't
work the say it should.
****************************************************
Dear Dolores,
Thank you for contacting Microsoft Online Support Service. My name is Dolby,
and I am glad to work with you. For your reference, the case ID for this
service request is SRX1075628120. You can contact me directly by sending an
email to v-30dodu@xxxxxxxxxxxxxxxxxxxxxxx with the case ID in the subject
line.
From your description, I understand that after installing Windows XP SP3,
the computer gets into the reboot loop and won't logon desktop. You have to
restore computer to the state before installing SP3. If I have
misunderstood, please feel free to let me know.
I understand the inconvenience this issue has caused. Please be assured that
I will do my best to assist you in resolving this issue. The number of
activations is not limited.
I would like to explain that this is a known issue that can occur if the
image of an Intel-based computer is deployed on a nonIntel-based computer.
To avoid this issue, I suggest we first perform the folliowing steps before
installing SP3:
Step 1: Disable the IntelPPM service using the relevant command:
=============================
1. In Safe Mode, please go to Start, Run, and type CMD. Click "OK" to
open a DOS like command window.
2. In the window, please enter the following command:
sc config intelppm start= disabled
3. Press the Enter key to execute the command.
Step 2: Modify registry keys to disable the IntelPPM service
==========================
1. Please go to Start, Run, and type REGEDIT. Click "OK" to open
Registry Editor.
2. In the left pane, please locate the following key:
My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm
3. Right click the above key and choose Export. Please save the file as
backup in .reg format. If any unexpected issue occurs, we can restore the
registry keys.
4. Highlight the above key and double click the subkey named "Start" in
the right pane.
5. In the open window, please change the value to 4.
6. Click "OK" to save the change.
7. Quit Registry Editor and restart the computer.
After that, let's reinstall Windows XP SP3.
Your feedback is very important to us. I would appreciate your confirmation
or a reply from you on the results for the suggestions above. If anything is
unclear, or if there are any questions about the steps, please do not
hesitate to let me know. I will be glad to help.
I look forward to hearing from you.
Dolby Du
v-30dodu@xxxxxxxxxxxxxxxxxxxxxxx <mailto:v-30dodu@xxxxxxxxxxxxxxxxxxxxxxx>
Microsoft Windows Support Professional
Satisfied customers are my top priority. Please let either myself or my
manager know what you think of the level of service provided. You can send
feedback to my managers, Felix Hu at v-30fehu@xxxxxxxxxxxxxxxxxxxxxxx
******************************************************
Dolores Reply:
Well I followed your directions but I have some questions. First when I got
to the last step 2, part 5 of changing the value to '4', I was concerned as
it was already at '4' without my making the change - why is that if I needed
to do all the other steps?
Second, since I did make changes in the registry, is there anything I have
to do now to change them back?
Third, it appears that SP3 is loaded but I don't see it anywhere that I can
check - could you point me there?
Other than these 3 questions my computer rebooted okay and everything is
running but I would like answers to my questions. Thank you. Dolores
******************************************************
Dolby' Return Reply:
Dear Dolores,
Thank you for the inquiry.
As to your questions, I would like you to know:
1. If the value has been changed to '4', it indicates it has been modified
by the first step and we need not to do step 2.
2. We need not to change the registry back as the issue will be re-occur if
we change it back.
3. I recommend performing the following steps to confirm whether SP2 [Gman's
edit: this should be SP3] is installed:
a. Go to "Start", click "Run", and type in "winver" (without quotation
marks).
b. In the Version column, please check if Service Pack 3 is listed. If so,
it indicates that Windows has been updated to SP3.
I appreciate your time and effort on this issue. If anything is unclear,
please don't hesitate to let me know and I will be glad to help.
I look forward to your reply.
Best Regards,
Dolby Du
******************************************************
Peace,
Gman
"The only dumb questions are the ones we fail to ask"
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