[pchelpers] Re: Article:Customer Service That's Way Up There in Irk Factor
- From: John Durham <john.modec@xxxxxxxxxx>
- To: pchelpers@xxxxxxxxxxxxx
- Date: Tue, 08 Jan 2008 15:43:36 +1300
Scott McNay wrote:
> I have a rant also, much the same but the topics are slightly different:
> http://www.local.nu/HelpDesk/index.php/Store_policies
>
> Comments on the items in the article:
>
> 5. I hear that verifying that a charity is legit (or even uses money well)
> is a BIG problem. It brings to mind the phrase "I gave at the office". In
> my case, charities offered at the office are already vetted to ensure that
> they meet certain minimum standards.
>
> 6. Count out the change so that the customer can easily give either a 15% or
> 20% tip, as they choose. If you want a 15% or 20% tip on a $5 meal, and I
> give you a $10 bill, make sure that there's enough of the right coins to
> give a 75 cent tip or a $1 tip. If you just give me a $5 bill back, you
> might not get a tip, since I'm not gonna give a 50% tip, and I may not have
> anything smaller.
>
> --Scott.
It's a good thing we don't have tips in this country. Some even think of
it as posturing or haughty. Many of these service issues don't occur
either. It's a simple life but not lacking...
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