RE: Difference between certified and supported

I have always thought about those terms in this way:

 

1)      Certified. Combinations exist for which you can pay for a support
license so that individual resolutions of the product or product
combinations not operating as documented can be resolved without more money
from you other than the time and expense to get the information to support
that they need to help you and co-ordinate with them as any challenges are
resolved.

2)      Not Certified. Combinations exist that are certified but you're not
using one of them. You can usually still buy a support contract for the
software products involved, but you may have to demonstrate that any
problems you have also are a problem on a certified combination.

3)      Supported: Anything you can buy a support contract for, but if #2,
you may have limits on the nature of what is supported as part of the
contract

4)      Not Supported:

a.      Recovery or repairing data related to any of 1, 2, 3, that you have
trashed by doing any outside of supported options and operations.

b.      Stuff not in 1, 2, 3

c.      Individual site configuration and operations of things in 1, 2, 3.
That is not support, it is consulting. (Almost made a plug for third party
consulting firms here.)

5)      If you find yourself in this unnamed category, I suggest you might
enjoy a new career on a farm at webscale. If the first reaction you hear
from support is "You did WHAT? Followed by the sounds people make when they
are trying to suppress uncontrollable laughter, you may have found yourself
in this category.

 

For a price, someone will help you with just about anything. Here, you are
not really just migrating a database. There will be quite a bit to do to
migrate your applications software and this and that about Oracle
Applications that are far beyond just moving the database. Other than
generally explaining the nature of the challenge you face, I wouldn't expect
that to be a support call. So while you probably can migrate your database
from Solaris to Linux using Cross-Platform Transportable Tablespaces (that
is what you're talking about with XTTS, right?) you cannot expect to just
move the database and fire up the applications. And it will be you or
someone you hire doing the moving.

 

Good luck!

 

From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx]
On Behalf Of Kumar Madduri
Sent: Friday, April 01, 2011 8:08 AM
To: oracle Freelists
Subject: Difference between certified and supported

 

Hi

I want to try to use XTTS to migrate a database from Solaris to Linux (for
Oracle Apps)

As per Oracle, this is not certified.

So I have this question on the difference between certified and supported.
Please correct me if I am wrong.

 

Not Certified: Oracle have not really tested this on their internal
environments and validated it. It does not mean it wont work but it is just
that Oracle has not got around to test it and validate it. It would still
work.

Not Supported: Oracle does not have plans to get it working or that would
just not work. Example would be trying to place multiple asm instances on
the same box.

 

Thank you
Kumar

 

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