Krista:I am sorry to hear of your plight. A long time ago, in a galaxy far far
away when I was working, calling Zeiss was akin to having the violin repair man
come to service your Stradivirius. Simply the best.
jeremy p pantell bfa cra
On Monday, April 11, 2016 1:58 PM, Krista Peters <krista_81@xxxxxxxxxxx>
wrote:
Apologizing in advance for the rant...
We have been experiencing nothing but problems with Zeiss service here in
Western Canada and I'm curious if anyone else has these same complaints?
We have 5 Zeiss Cirrus OCT's and a Visucam. We had to pull teeth to get our
OCT's updated. Our IT guy actually had to drive down to the Zeiss reps ball
game to pick up the update and then he ran the update himself.
Our Visucam images are underexposed with the flash at the highest setting and
the tech keeps telling us nothing is wrong! The back and forth with this has
been going on for a month.
We're in the process of transferring all images to Axis and our IT department
needs to speak with them frequently. IT emailed them 18 times on Friday with
an urgent request and no one returned their message. There is no sense of
urgency with this company!
This is only a few of our complaints and its so frustrating for us. I know of
another office who has been having service issues as well. We feel like Zeiss
has left the Western Canada region high and dry. I'm hoping someone may have a
contact who can help us receive some much needed service.
Thanks for listening to my frustrations!!
Krista Peters
Retina Surgical Associates
