* Occasionally, and I have not recognized a pattern, we get hiccups where we have one site license trying to view a file and cannot * Same file NOT opened * Heidelberg at mother ship not even being used * Heidelberg at site license opens, files are seen, no problem, EXCEPT a particular file from a particular date won't open. "Shared access violation" * But, it isn't * And then later, you can open the file just fine Any thoughts? D. Denice Barsness, CRA, COMT, ROUB, CDOS, FOPS Ophthalmic Diagnostic Center CPMC Department of Ophthalmology 2100 Webster Street Suite 212 San Francisco CA 94115 (415) 600-3937 FAX (415) 600-6563