They tried that but it didn't work unfortunately. Thanks. Did you try just continuing without entering a password? If no password is set, it should be able to be bypass by selecting the default username and pressing enter. Brice Critser On Nov 8, 2013, at 9:29 AM, M Gerkovich <eyedude49@xxxxxxxxx> wrote: One on my clinics OCT is asking for a password where it never did before. Any suggestions ? Thanks!