Hi everyone,
How is your department handling after-hours IT support needs (automated alerts
like emergencies, outages, etc.) when it comes to employees (represented,
non-represented, salaried, non-salaried)?
1. Are employees compensated only when they respond to an alert or
compensated on a daily/hourly basis to be on call? Or are they not eligible to
receive compensation and utilize flex time instead?
* If they are compensated on a daily/hourly basis, do they receive
additional compensation if a time threshold has been hit troubleshooting an
issue?
2. What happens if they must report into a physical location to address the
issue after hours, is that compensated differently?
3. Are all IT employees on-call or only certain ones? How are employees
chosen to be on call, is it based on their job description?
* Of those employees that are designed to be on call, do they accrue
additional time management leave and/or have elevated pay grades?
* Is an on-call expectation written into all IT job descriptions?
4. How are employees being alerted for after-hour issues, is everyone
alerted at once, sequential rotation, etc.?
Thank you!
Tania Mahood | IT Director/CTO
DESCHUTES COUNTY IT
She/Her/Hers
14 NW Kearney Ave. | Bend, Oregon 97703
Tel: (541) 330-8249 | M: (541) 668-7643
