http://www.techrepublic.com/article/decoding-the-genius-bar-a-former-employee-shares-insider-secrets-for-getting-help-at-the-apple-store/#ftag=RSS56d97e7 🚶--- The group web site is at http://muglo.ca/Welcome_to_Muglo.html Manage your account options at //www.freelists.org/list/muglo