Thank you!! I saved it as word 2000 and then opened it on the problem = PC. It opened fine. Then I saved it on the problem PC in Word XP and again it opened fine. Now the others that were having trouble are fine and everything seems to be working again. What a strange problem.=20 Rose =20 -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On = Behalf Of dall@xxxxxxxx Sent: Thursday, June 12, 2003 4:43 PM To: mso@xxxxxxxxxxxxx Subject: [mso] Re: how to uninstall office xp pro? Try * File, New * File, Page Setup [setup page layout like the problem file] * Insert, File, [select file] ____________________________________________________________ If that locks up Word, Try using one of the other stations to save in Word 2000 format and open that on the problem PC. ____________________________________________________________ If that doesn't work, find someone with Word 2000 and ask them to open it. If it opens for them, ask then to: * Open problem file (record page layout measurements) * File, New * File, Page Setup (duplicate page layout) * Window, switch to problem file * Edit, Select All * Edit, Copy * Window, switch to 'new' blank document * Edit, Paste * File, Save As, Word 2000 .DOC format and try reading that into Word XP No friend with Word 2k? Call around local service bureaus or local libraries with terminal time. Let us know if this works! -----Original Message----- From: Rose [mailto:Rose1701@xxxxxxxxxxx] I have deleted normal.dot but that didn't help. ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx = or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to=20 mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the = quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will = also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, = send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an = invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************