The 2001 article from NEAT NET TRICKS PLUS, Issue #12 provided a solution to the subject problem. Renaming/deleting doesn't work. In my case, I have to Delete NORMAL.DOT after each one or two successful uses or it crashes on entry. Whatever is used in recreating the NORMAL.DOT fouls it up. I have gone to the Startup folder but here are no add-ins listed. I have removed SnagIt. Still use Acrobat Add-in. Anyone have any more suggestions? Bill ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************