[mso] Re: Outlook Downloading Email Twice.
- From: "Linda F. Johnson" <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: mso@xxxxxxxxxxxxx
- Date: Thu, 10 Oct 2002 14:50:01 -0400
Huh, Greg? I'm using Outlook 2002 and I don't have any Work with
Headers Toolbar in my Tools>Send/Receive
I don't believe I've ever seen anything resembling "work with headers
toolbar" in any versions of Outlook I've ever used.
Does anyone else have this in their Tools>Send/Receive? All I have is
Send All and Send/Receive All.
Linda
Publisher ~ ABC ~ All 'Bout Computers
Owner ~ Linda's Computer Stop
http://personal-computer-tutor.com
FREE MS Office eBook Tutorial
http://personal-computer-tutor.com/library.htm
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf Of Greg Chapman
Sent: Thursday, October 10, 2002 12:12 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Outlook Downloading Email Twice.
I don't know if anyone has ever mentioned this in here before but
Outlook does (and has had) a way to take care of this problem since
before it was called Outlook. I might also add that the problem
described here is probably unique to Outlook since I've checked it
against the server and the identifier in use (MessageID) is being
maintained properly on the server when this happens. Looks like Outlook
itself may, at times, have trouble keeping track of MessageID fields for
one reason or another.
Anyway, here's a way to manage the message store on the server directly
without having to leave Outlook! All the following actions are taking
place under the Tools->Send/Receive->Work With Headers toolbar
selections.
1. Choose "Download Headers From" and select the account you're
interested in
2. When the headers arrive, select the message you're interested in,
right click it and choose from Mark to Download, Mark to Download Copy
or Delete (Delete in this case)
3. Back at the Tool menu again, navigate to Process Marked Headers
4. In the message pane, the special icon will change for the message or
the message and headers will diappear altogether if you chose to Delete.
If you check the server directly, you can verify that the deletion did
in fact take place (but you'd only do this to satisfy your own
curiosity.<g>)
This should clear the message from the server. Note that the menu Option
to "Work With Headers" has had a couple other names in previous versions
but it is still there if you're in Internet mode. It might be there if
you're in Workgroup mode but I can't prove it.<g>
Greg Chapman
http://www.mousetrax.com
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