I mistakenly clicked on Prt Scr & Shift at the same time while I had a small window open on my desk top. I now have a permanent image whenever I open Word or Outlook. It seems to be the default template. To try to fix it, I deleted normal.dot, checked the Word start-up folder, deleted "data" in registry file, used Detect and Repair in Word Help and uninstalled and reinstalled. Nothing helps. I have MS Office 2000 Premium, XP OS. I also tried Eraser2K.exe, but it does not work on XP. Thanks for any help you can give. Darrell ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************