BlankUber Drivers Required to Take Service Animals as Part of Lawsuit
Settlement
with NFB
Uber drivers who refuse to take passengers with service animals may soon be
dropped under policies the ride-hailing company is adopting as part of a lawsuit
settlement with the National Federation of the Blind. Also under the
settlement,
which was granted preliminary approval on Wednesday by the U.S. District
Court in Northern California, the San Francisco firm also agreed to train its
customer service employees on how to handle alleged violations of the Americans
with Disabilities Act, report anonymized data of alleged violations to the
plaintiffs' attorney, and agree to compliance testing over the next 3 1/2 years.
When the settlement receives final approval, all drivers must agree to
transport
riders with service animals to keep driving for the company. "Allergies
and religious objections are not exceptions," reads the proposed text that
drivers would see. "Uber will terminate its contractual relationship with any
drivers who refuse to transport riders with service animals as required by
governing law. In addition to the policy changes, Uber will pay $45,000 to the
Disability Rights Advocates Client Trust account, and $225,000 to the National
Federation of the Blind to support its testing program. In granting preliminary
approval, the judge in the case described the settlement as "fair, adequate,
and
reasonable. The National Federation of the Blind sued Uber in 2014 on
behalf of all blind people in California who use a service animal and were
denied rides.