[macvoiceover] Re: OT but VERY IMPORTANT! especially for GMail users

  • From: John Hess <johnythehess@xxxxxxxxx>
  • To: macvoiceover@xxxxxxxxxxxxx
  • Date: Fri, 1 Aug 2008 13:18:44 -0400

Sara, with great respect for your post please regard the following as my personal opinion on this particular matter. In this case why should a blind user be treated any differently then a sighted user? Google has provided the ability to hear the numbers and type them in just as a sighted person would see them and type them in. Sighted GMail users will run up against this same barrier and have to deal with the same issue. Now, the challenge comes in if a person is Blind and deaf and perhaps uses a Braille display to access the computer. At that point they would have to get sighted assistance. I don't know what the answer to dealing with that would be. As a GMail user I accept the fact that they need to keep certain security measures in place to protect the growing user base. I'm not saying I like it at all. It did certainly cause me some concern. However, it is a free service and if I don't like it I can move to another one. Have a great day.

On Aug 1, 2008, at 11:23 AM, Sara wrote:

Sounds like a support email to google would be a good idea. We can't have these verification pictures popping up at us when we really need to access our email. We blind people have more important things to do than verify that we can't see. Sorry for the rant, but those things really make me mad because they are such barriers to access. By the way, I've not had any of these problems but I've never used gmail with apple mail.
Sara
----- Original Message ----- From: "John Hess" <johnythehess@xxxxxxxxx>
To: <macvoiceover@xxxxxxxxxxxxx>
Sent: Friday, August 01, 2008 6:53 AM
Subject: [macvoiceover] Re: OT but VERY IMPORTANT! especially for GMail users


no it does not. Also I have encountered the issue where when you log in using the web it says your account is disabled. I had this happen to 8 student accounts in the lab that I use for teaching. I had to click on I can't access my account and answer the questions. They did resolve it.
On Aug 1, 2008, at 3:31 AM, Jacob Schmude wrote:

Hi John
Thanks for sharing this. I've not encountered this particular issue as of yet, but I've encountered an issue that may, on the surface, appear similar. Just to let everyone know what I've experienced, if one of GMail's servers is experiencing difficulties--usually the SMTP, but sometimes the IMAP--you'll get this issue as well, i.e. it will continuously ask for your password. So if you log into your web account and don't get the security code, then the servers are having trouble.

By the way, what's the reason for GMail asking for a security code when you encounter this? Does it give an explanation for why it's asking you to give verification?

On Jul 31, 2008, at 19:37, John Hess wrote:

Good evening all. I feel this is something that should be shared after what I experienced with GMail. All is well and the issues are resolved. If any gmail users use mail to access there gmail accounts and keep getting please enter password, log on to the account using Safari. What should happen is when you try to log on you will be asked to enter your password again along with the characters you see on the screen. There is a link to listen to them and this may have to be done two or 3 times. In other words, you will have to listen, enter, listen, enter and listen again and enter again. Now, after doing this you may find that even though you can log on to the web u can't get the mail using the mail client. Simply delete the google account from the mail client and then recreate it again. All will be well and the thousands of messages will now download to your account. I don't know why the account has to be recreated but this worked for me. GMail is an excellent service and these little stumbling blocks are a small price to pay for a service that offers so much. Thanks for your time and Attention.

Sincerely:
John W. hess & Barclay the WonderLab!

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