command-shift-3 will shoot the screen and the shutter sound and flash confirms this. it places the image on the desktop marked with its date and time. Tou can copy and paste it anywhere you like. help has more keystrokes but they can be tricky. On Jan 25, 2013, at 5:07 PM, Kerri <shalom75@xxxxxxx> wrote: hello, all. I'm experiencing issues activating a program and the support technician requests a screen shot of the installation with the license key and serial number. How is this done? Thanks and have a great day.************ You are subscribed to the mac4theblind mailing list. The url for this list, where one can unsubscribe or make any changes to their list subscription is: //www.freelists.org/list/mac4theblind The list archive is located at //www.freelists.org/archive/mac4theblind/ All emails intended for the list owner can be sent to: john@xxxxxxxxxxxxxxxxxx -- Jonnie Appleseed with his Hands-On Technologeye(s) touching the internet Reducing technologys' disabilities one byte at a time ************ You are subscribed to the mac4theblind mailing list. The url for this list, where one can unsubscribe or make any changes to their list subscription is: //www.freelists.org/list/mac4theblind The list archive is located at //www.freelists.org/archive/mac4theblind/ All emails intended for the list owner can be sent to: john@xxxxxxxxxxxxxxxxxx