Erin calls California... Erin: Hi, I ordered something off your website in December. The payment was received December 30th and I still haven't gotten it yet. Man: It wasn't a pair of shoes was it? Erin: No, it was a Gashly Grim Tinies lunchbox. Man: Oh. Have you called about this item before? Erin: Yeah, I called about two weeks ago. You told me you'd call me back if it hadn't been shipped yet, and you didn't call back, so I assumed it had been shipped and that I would have received it by now. But I haven't Man: OK, let me go check. Erin: Thanks. [pause] Man: Well, it looks like it hasn't been shipped yet Erin: It hasn't? Man: No, but I can ship it today. Erin: I'd appreciate it. Man: Just so you know, once I ship it, it will probably take 4-6 weeks to get to you. Shipments to Canada get held up at the border for quite some time. Erin: Well, how about we ship it. That would be the first step. Man: Right, I know, I'm just saying... Erin: OK, well, let's ship it first, and then we'll see what happens after that. But let's ship it. Man: Oh, OK, I'll wrap it up and send it out as soon as I hang up the phone. Erin: Great. Thanks so much. Does anyone here live in West Covina, CA, who wants to pick up my lunchbox and mail it to me? I'd pay for shipping (again). Erin Toronto ------------------------------------------------------------------ To change your Lit-Ideas settings (subscribe/unsub, vacation on/off, digest on/off), visit www.andreas.com/faq-lit-ideas.html