hello friends, i am not able to do installation maintenance in my jaws 5.0. even i am not able to uninstall it. it is showing the following error message --------------------------- JAWS 5.0 --------------------------- The InstallShield Engine (iKernel.exe) could not be installed. IKernel.exe could not be copied to 'D:\Program Files\Common Files\InstallShield\Engine\6\Intel 32'. Make sure that you have the appropriate privileges to copy files to this folder. (0x20) --------------------------- OK --------------------------- even if i copy this manually it is showing an another error message it is as follows the installation support file could not be installed i am using xp pro with sp 2 i also have another problem with my jaws 5.1 demo, i have uninstalled it but it is still showing in the control pannel add or remove list. could you please help me to solve this problems. with regards.