Try opening it by Microsoft word and from the file menu select save as and then save it as plain text format. Then, hopefully, you can access it by notepad. HTH ----- Original Message ----- From: Kimsan To: jfw@xxxxxxxxxxxxx Sent: Saturday, December 25, 2010 10:39 AM Subject: RE: jaws with htm documents have you tried refreshing the page? From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Omar Binno Sent: Friday, December 24, 2010 6:18 PM To: jfw@xxxxxxxxxxxxx Subject: Re: jaws with htm documents yes i know. That's where the problem is occuring. I tried going to the manual from internet explorer and i'm having the same problem. so i'm wondering if the problem is from the manufacturer's site, somehow? ----- Original Message ----- From: G.W. Cox To: jfw@xxxxxxxxxxxxx Sent: Friday, December 24, 2010 9:14 PM Subject: Re: jaws with htm documents Internet Explorer should open it. ----- Original Message ----- From: Omar Binno To: jfw@xxxxxxxxxxxxx Sent: Friday, December 24, 2010 6:38 PM Subject: Re: jaws with htm documents This is not a hard copy document. it's an htm manual that you open right from the computer. ----- Original Message ----- From: Yadiel Sotomayor To: jfw@xxxxxxxxxxxxx Sent: Friday, December 24, 2010 8:15 PM Subject: Re: jaws with htm documents Adrian, good suggestions. But one thing that Omar should try if all else fails is to put the document through an OCR program like openbook. This is how I usually handle PDF documents. Yadiel From: Adrian Spratt Sent: Friday, December 24, 2010 5:49 PM To: jfw@xxxxxxxxxxxxx Subject: RE: jaws with htm documents Omar, I don't have information specific to HTM documents and I'm not sure how you're accessing it, but when JAWS won't read an item, I try one or other of the following: 1. While focus is on the document name and without opening it, press the applications key or shift-F10. Arrow down the options until I hit "Open with..." My preferred choice here is Notepad, which strips out all codes that can interfere with JAWS' performance. 2. Open the document, select all with control-a and copy with control-c. Then I open Notepad and paste the result there. With any luck, even though JAWS couldn't read the original, it will handle the document now. ------------------------------------------------------------------------ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Omar Binno Sent: Friday, December 24, 2010 4:38 PM To: jfw@xxxxxxxxxxxxx Subject: jaws with htm documents Hello, I'm trying to open an htm document for a manual, but when i do, jaws 10 won't read it and seems to get stuck whenever i'm on the document. jaws won't read anything and the computer becomes very sluggish as long as i'm on the document, but when i minimize it and go to other applications it runs fine. It seems to be just the htm document. any thoughts?